Mark Sharratt Email & Phone Number

London, England, United Kingdom

Aylesbury, Buckinghamshire

Support and delivery of technology based projects, business development and specialist support activities in support of the Government Projects Team.Account management for technology based projects client.Cross-team coordination and management of technology based activity, including managed services and recruitment.Manage existing and future MOD deliverables projects.Track deliverables delivery and spend.Resolve billing issues.Maintain client/contractor relationship.Generate and manage candidate applications.Conduct screening, interviewing and negotiation with candidates.Network with candidates and specialists to obtain referrals for new candidates and leads for new client business.Liaison with new and existing clients to:Maintain awareness of ongoing activity in public sector.Keep clients informed of service portfolio.Ensure all contract activity meets company compliance standards.Build relationships with clients to build trust, promote the reputation of the company and build a network of potential clients.Monitor expenses, raise client invoices and direct special billing with the finance department and resolve finance queries.Monitor project deliverables and specialist utilisation, raising problems to management.Develop and generate bids and proposals for new business.Attend job fairs and develop a network of candidates who may be suitable for technology based project work.Develop new revenue streams and opportunities

Raf High Wycombe

Provide specialist cryptographic support for multiple secure systems used by over 2000 personnel. This entails the issue, control, and enforcement of Government and Defence policy as well as providing technical support for highly sensitive material and equipment.Accountable for over 3000 items of cryptographic material as well as a multi-million pound inventory of both Cryptographic and Office equipment.Directly provide line management for three personnel on a day to day basis.

High Wycombe

Provide Technical support for various information, communications and IT support systems used by over 2000 personnel.Configuration control of installed systems and infrastructure. Directly manage 5 personnel on a day tp day basis with supervisory responsibility and support for a further 10 personnel. Ensure maintenance and fault recitification is completed in accordance with service level agreements. Provide on site training for personnel on installed systems using a bespoke training package and continual assesment.Deputise for senior manager in his absence. Undertook the project management of an urgent requirement for a new communications system for use during the Olympics. This included directly liasing with the Manufacturers on the specifications of equipment required. Resulting in the delivery of a new capability on time and fully functional. Identified various obsolete equipments and arranged for their removal providing new space for future installations.Project manager for military support to local charities.

The Falkland Islands

Provided engineering support including the co-ordination of maintenance and fault rectification to strategic satellite communication systems.Managed a team of 5 engineer providing 24 hour support for both Strategic Satellite and on Island high frequency communications links. Received commander British Forces Falkland Islands commendation in recognition for support provided to both the military and civilian personnel.

North Yorkshire

Monitor in use systems Uni-center TNG and MOM Management tools.Provide direct support to users and sites on both software and hardware faults.Liasing with other agencies/providers on fault progression and resolution. Management of help desk staff ensuring that all procedures where followed and that service response times where adhered to. Managed the resolution of a major network fault affecting thousands of global users.

High Wycombe

Responsible for the management of £100,000 worth of test equipment and precision termination tools.Ensuring all technical documentation is correct, and that engineering paperwork is completedManage both the technical documentation is correct, and that engineering paperwork is completed. Manage both the technical and personal records of 100 members of staff.Provided budgetory control and training allocation to staff. Identified a failure within an engineering procedure and through investigation identified a resolution by the implementation of a new support contract.

Foundation Degree Of Science, Information Technology And Communications, Merit

Education record

Completed several CSE's, O Levels & A Levels in the curriculum.