Mark Shaw Maicd Email & Phone Number

Sydney, New South Wales, Australia

Prensa is a risk management consultancy that services clients throughout Australia. The business has over 260 consultants working out of offices in most Australian States. It provides various risk management services including Work Health and Safety (WHS) and property risk, occupational hygiene, hazardous materials, environment, and emergency management.

Sydney, New South Wales, Australia

Sydney

Providing interim assistance and consultancy to senior executives who are leading their teams through complex transformations in technology environments, helping the team develop strategic planning and providing guidance on turnaround execution

Sydney, New South Wales, Australia

Reporting to the CEO, responsibilities include all aspects of the PET business across Australia, valued at AU $117m with 315 staff. Developed and delivered 90 day plan that included; Leadership Development Plan for the branch managers; Improvements in sales tools, processes and reporting; Developed a technology strategy to leverage best practise across Australia; Implemented process for managing contract risks and implemented a new focus on Health and Safety. Developed and delivered a new 3 year strategic plan entitled '2021 and Beyond'

Sydney, Australia

Following a global merger with Tyco, oversaw operations in this multi-bn- dollar technology company operating in over 150 countries, creating intelligent buildings, integrated infrastructure, efficient energy solutions, and next generation transport systems.Company Director responsible for P&L in Australia and NZ valued at US$290M, 1550 staff, covering fire and security, building controls, heating, ventilation, air conditioning, traffic and transportation, retail and residential security and fire monitoring. Additionally, I led relationship building with external stakeholders while guiding vital negotiations regarding M&A and joint ventures.Achievements include:• Executed strategic business restructuring in 2017, which led to 9% EBIT growth, following global merger creating a US $290M business in Pacific region.• Restructured sales, focus on key verticals, (Subscriber, Banking, Healthcare, Traffic, Education and Data centres); increased sales capacity with significant investment in training leading to 6% growth YOY in orders• Selected for global XLP, a 9-month accelerated strategic and critical thinking programme.• Implemented strategic business review in 2019 that increased service revenues by 18%, saw a 16% reduction in SG&A, improved return on sales to 19%, grew EBIT by 4%, and FCF of 101%.• Introduced digital transformation programme, as well as Six Sigma team that achieved 130% plan in FY19.• Driving innovation through technology working with Google and Microsoft, enhancing JCI platforms (JEM, CPO and Digital) and Implementing IOT tech into the residential business. • Improved gross margin by 14% in Q4 of FY19 by introducing programme of mergers, acquisitions, and joint ventures closing four in FY19 and three in early 2020.• Created partnership with Johnathan Thurston Academy to support indigenous community.• Championed various programmes such as for diversity and inclusion, mentoring and training, in addition to improved communications

Sydney, Australia

My role involved leading this global provider of electronic fire and security services, designing, selling, installing and maintaining domestic and commercial fire detection devices, intruder and access alarm systems, CCTV and electronic article surveillance systems.In this I directed all business operations for the largest security company in Australia with US$104M in revenue, including administration of 400 employees, producing 20% return on sales, overseeing stakeholder relations while initiating and approving major client facing campaigns.Key achievements include:• Followed through on strategic business plan that saw sale of Wormald fire business.• Restructured sales and operations departments that improved FY16 operating income by 12% and 15% in FY17.• Initiated brand-new advertising and PR campaign for ADT residential security business that improved lead generation by 20%, raised sale conversions to 85% nationally, and decreased cost per click.• Achieved 400 bps growth return on sales from 16% to 20%.

Sydney, Australia

I led Tyco Fire and Security in NSW and ACT where I delivered the only profitable State and ensured KPI’s were met and on track to reach larger objectives, apprising executives and the President of our progress. Major contributions are as follows:• Facilitated P&L and accountability for US$90M business, including National Fire Solutions, Wormald, and ADT brands.• Excelled in role as Regional General Manager and being part of senior leadership team that led to promotion as Managing Director.

Sunbury, England, United Kingdom

I held full P&L ownership for £60M annual recurring and £17M contracting revenue, representing UK in worldwide subscriber channel.Some notable achievement include:• Winner of Chairman's Global Award for Accountability• Restructured sales process, executing innovative ‘Model Sales Call’, enhancing conversion rate by 15% nationally.• Formulated £4.6M multi-channel marketing and PR ventures, to generate new leads.• Launched new products to market, such as Home Automation and Key Holder Response on back-to-base monitoring, to revolutionize the market.• Guided change management to orchestrate business transformation, turning around declining enterprise after conducting a strategic review, implementing process improvements that led to year one sales growth of 70%, ROI of 28% and growth of 300% by year two

Portsmouth, England, United Kingdom

Full P&L accountability for South Coast region• Improved operating income by 14% and sales revenue by 5% YOY

Sunbury, England, United Kingdom

Leading a team of 7 sales managers and @ 80 sales consultants, responsible for building revenues into the Enterprise and Public sector• Exceeded sales rev of 110% against budget of GBP 15m and grew margin by 4%

Full P&L accountability, responsible for sales, operations, finance and commercial for the City of London branch with @250 staff. Turnaround strategy to transform a 2 year declining branch, turning a £30k loss into a £1.2m profit within 6 months. Defined strategy including closing loss making rail division; implemented sales planning and process improvements, taking sales team from 22nd (24 across the UK) to top team within 5 months.

Bracknell, England, United Kingdom

Reporting to the Executive VP, Operations, responsible for largest UK business unit, 1100 staff, operating budget £40m, capital budget £65m. Directly accountable for the delivery of all customer orders, through a team of Directors representing Front Office, Operations and support, Billing, HR and Finance.• Following strategic review, created and then led the National Service Delivery function, reducing capex by 14% and headcount by 25%• Initiated 'sell to cash' process reducing debt in query from £72m down to £6.8m in 18 months• Introduced revenue assurance into C&W delivering additional £20 m revenue in year one• Implemented programme of business process re-engineering, leading to the highest customer satisfaction scores and moving performance of orders delivered on time from 62% to 93%• Implemented contract management and conformity, moving customer satisfaction from 61% to 82%• Delivered demand model for the first time into the UK business, ensuring supply matched flexible demand• Introduced new approach for the sale and delivery of standard products and services• Implemented strategic review of multiple billing systems and delivered rationalisation plan

Bracknell, England, United Kingdom

Reporting to the Executive VP, Global Operations, responsible for fulfilling customer orders through the planning, design and installation stages and maintenance, post installation. 644 staff.• Consolidated regional operational teams into National function, reducing headcount by 40% and increasing productivity by 35%• Implemented and chaired cross functional steering team, setting policy and governance for Ops• Achieved BSI ISO9001/2000 accreditation for service provisioning

Sunbury, England, United Kingdom

Reporting to the Senior VP, Delivery, responsible for field engineering in region and Customer Project Management for the whole of the UK. 350 staff.- Strengthened team by introducing development plans becoming top performing region in UK for 9 out of 12 months- Introduced knowledge management system for Project Management team @ 120 staff- Created GBP 1M pa revenue stream, charging consultancy fees for customer Project Management

Sunbury, England, United Kingdom

Reporting to the Business Unit MD, responsible for all aspects of sales activity supporting revenues >£40m with 25 national account managers.

Sales Manager - Corporate sector, reporting to Customer Director,• Won Sales Manager award in 1998

London, England, United Kingdom

Senior Account Manager - Travel and transport Sector Reporting to Sales Manager, developed strategic relationships with nominated accounts by representing C&W as the prime customer interface and influencing key decision makers. Exceeded revenue targets; initiated the hotel sub sector strategy; became a member of the Institute of Sales and Marketing Management and achieved second highest score in the company in account management assessmentsSales Executive; London Region Reporting to sales manager, sourced and prospected own leads in London territory. Exceeded targets every year and won Premier Club sales award scheme in 1993 winning trip to Hong Kong

Various

Reporting to the Commanding Officer, responsibilities included managing the training, discipline and welfare of up to 80 soldiers and Non-Commissioned Officers as the acting Company Commander• Graduated from Royal Military Academy Sandhurst• Carried the Queens colour on passing out parade

Bachelor Of Arts, With Honours, Business Studies, Specialising In Marketing

General Management Programme