Mark Sheppard Email & Phone Number

Welwyn Garden City And Central London

Manage and expand the coverage of ISO27001 approval (information security management) and support the business with both PCI (Payment Card Industry) and LINK (ATM) approvals. This includes liaising with external auditors and test engineers and follow up activities, implementing an internal audit schedule, writing policies, updating business continuity.

Home Based With Occaisional Face To Face Meetings

Following the GROW model of coaching and drawing on previous case work and counselling experience I have supported a diverse range of clients in their identification and achievement of goals and have used coaching philosophies in my own life, with great success. Throughout our lives we often aim to meet the expectations of others, without ever thinking.

Initially worked at Barclays Lombard Street as a temp, brought in by the Manager who had worked with me previously, to support HR in an ISO9000 certification project, an area of personal expertise. Became a Barclays employee 2004 in a quality assurance support role, helping HR to document recruitment and other processes, helping to design and delivery.

Lombard Street

Initially brought in as a contractor to develop HR process and to ensure that HR passed a critical audit, supporting exisiting team members. Then became staff member approx Jan 2004 temp to perm. Particularly active in developing recruitment procedures and gained great experience in developing controls and checks around the asylum and immigration act. Also.

London Borough Of Merton

Provided both emotional and practical support to the victims of crime tailored to their individual needs. This included provding a safe environment for the client to talk in confidence, where required liasing with the investigating officer on behalf of the client, providing the client with other information such as on compensation. Also provided cover in.

Dates are approx. Provided quality assurance expertise in London and Geneva offices.

Achieved ISO9001 registration in London and Geneva. Supported other projects as needed and provided internal audit function.

Provided QA expertise to approx 5 sites in London and also Chessington in Surrey in a telecom engineering and manufacturing environment. Achieved and maintained ISO9002 approvals in Voice Systems, Facilities Management (on a JP Morgan site), and Manufacturing. Conducted customer site audits and vendor assessments as well as an audit programme across the.

ISO9000 and other standards projects and maintenance around approx 5 sites in London and Surrey. Also managed small field support vehicle fleet.

Managed ISO9002 registrations for assigned business locations. Ensured audit plans established, implemented and followed up, including visits to customer sites to verify standards and customer satisfaction. Conducted formal supplier assessments and follow up, oversaw procedural changes and ensured business areas prepared for 3rd party audits.

Bsc - 1St Class (Hons), Psychology, 1St

Activities and Societies: Graduate member of BPS since 2003. Member of Alumni

Diploma In Personal Life Coaching (In Progress)

Provide pro-bono coaching as part of personal development and as requirement of diploma

Rsa Certificate In Counselling Skills (Ocr)

Coincided with 1 year voluntary work as a Victim Support case work in the London Borough of Merton

Llyods Register Quality Management System Assessment

Institute Of Quality Assurance - Quality Assurance Management