Mark Shoffner Email & Phone Number

Knoxville, Tennessee, United States

In February 2022, Stryker acquired Vocera Communications and it became official in June 2022. The transition has been a great one and I am very happy to be a part of the Stryker team.

Knoxville, Tn

Vocera Communications, Inc acquired Clinical Health Communications from The White Stone Group in October 2010. Since that time we have been working on new cloud-based offerings which have strategically morphed into the Vocera Care Experience. Developed to dramatically improve patient experience, the award-winning Vocera Care Experience suite offers caregivers communication solutions that span the entire care continuum. Using this patient-centric solution, hospitals and health systems increase revenue, decrease costs, and maximize reimbursement.My responsibilities include:Manage technical and customer support team for SaaS and on-premise telephony and web-based solutions.Build out and support servers (Microsoft Windows 2003 Server, Microsoft Windows 2008 R2 Server, Microsoft Windows 2012 R2 Server, VMWare ESXi 5.1 and 5.5, CentOS 6.5).Install and maintain servers, virtual machines, and networking equipment on-premise and at co-location for hosted solution including Windows updates, driver updates, and proprietary software versions updates.Build and maintain Quality Assurance virtual machines in VMWare ESXi environments.Create, maintain, and monitor database and machine backups.Lead for technical sales calls with potential customers providing technical requirements for utilizing Vocera's hosted solution including creation of an IPSec VPN tunnel, interfaces for HL7 and Delegated Authentication, and secure application and website connectivity.Lead for completing technical and hospital security questionnaires (HIPAA / HITECH) for potential customers.Lead for technical calls with existing customers experiencing technical issues.Create technical documentation for knowledge base.Manage Support portion of the Operations budget to keep in line with plan and budget accurately for the following year.Approving purchases of hardware and software for the support team and existing customers as part of maintenance agreements.

Knoxville, Tn

Clinical Health Communications was a division of The White Stone Group, Inc and in October 2010 was acquired by Vocera Communications, Inc and with it created the Vocera Handoff division of Vocera Communications.

Built out and supported servers for telephonic and web based applications within hospitals.

Worked with Medical Software developers to build interfaces (DOS, Linux) to a DOS based labs application for scanning lab samples.

Ba, English / Technical Writing

Education record