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Working within the elite profile sector, I conduct and coordinate private Covid testing for high-net worth businesses and individuals. This is a direct client-facing role within a highly pressurised and fast-paced environment, during the height of the pandemic. Clients include leading TV & film production companies, elite sports associations and travel organisations, as well as individual actors, directors and celebrities.

(On behalf of Cignpost Diagnostics)

(On behalf of Cignpost Diagnostics)

Creating and selling tailor-made, luxury travel holidays to a more discerning, affluent client base. Within this I have sole responsibility for managing each aspect of a clients' account, acting as a trusted advisor from the moment of the initial enquiry right through to when they return from their trip.Key responsibilities include:• Managing an average of 80-90 accounts per annum, handling all elements of the client journey from beginning to end.• Excellent, proficient communication with clients in person, by email and over the phone. Individually responsible for qualifying leads, processing payments and invoices, solving operational issues quickly and efficiently, achieving both numerical and sales revenue targets, as well as ensuring high client satisfaction at all stages.• Staying on top of all administration, involving a high level of multi-tasking, organisation and operations maintenance, throughout each phase of the client process.• Generating new business alongside maintaining repeat business.• Liaising with local suppliers/partners in Canada to negotiate rates and discuss new opportunities in the market.• Responsibility in the mentoring of new employees – in relation to systems training, 1-2-1 sales training and general guidance on how best to resolve problematic client situations.• Travelling on a number of familiarisation trips abroad, in order to review product sold to clients, before compiling a report and presenting this back to the team – discussing the relevant findings alongside any new commercial opportunities.• Managing a high number of clients in addition to arranging complex itineraries requires meticulous attention to detail, as well as strong problem-solving abilities to deliver on clients’ often high expectations. I am on hand to deal with any issues that may arise and proactively resolve any difficulties encountered regarding availability, logistics, as well as overseeing any unexpected problems whilst the client is out in country.

Employed as Regional Development Manager for Anheuser-Busch InBev within the challenging On-Trade sector, covering the prestigious Home Counties, Oxon & North London regions. Key responsibilities included:• Sole responsibility of all accounts within this total territory, 160 of which are regularly visited clients• Directly managed account base – identifying opportunities and securing new business• Responsible for territory ownership as an entirety – 1000+ potential accounts• Collaborating and negotiating with customers ensuring performance against KPI’s such as brand installation targets, ABI territory volume and generating new business.• Regular networking with 35-40 key contacts ranging from national to regional RTM wholesalersKey achievements included: • Secured contract for high-profile, multiple award-winning account, highly sought after by competitors • Secured 3-year trading agreement with the prestigious ‘Oldest Alehouse in the UK’, within my first 5 months of the role. This flagship account had long been identified by higher management as a key target for the company.

Worked as Customer Development Executive within the Convenience & Impulse sector, covering the busy Paddington territory, within which I had sole responsibility for 136 accounts. These outlets ranged from independent stores to established symbol chains such as Nisa, Premier, Costcutter, Londis and Budgens. The position primarily involved increasing distribution and visibility of our core products, as well as assisting each outlet in the development of their overall soft drink category and subsequent profitability. Key achievements included:• Awarded ‘CDE of the month’ in only my 2nd full month out on territory• Finished in the top 3 sales people from the South Division for the Q3 sales drive (150+ employees) • Integral member of the team recognised as ‘Team of the Period’ for 3 consecutive months since my induction

Worked as a Business Development Advisor for Nestlé Rowntrees. The job involved promoting and selling an innovative new scheme to step-change product visibility and increase market share within independent retail stores. The major premise of the role centred around the ability to build immediate trust and rapport with prospective, more time-pressured customers. I was identified and hand-selected as part of an elite new team, specifically brought in to influence the more challenging retailers.Key responsibilities included: • Successfully managing my own call file and territory (100+ accounts), of which I had sole ownership• Developing strong working relationships with both peers and customers • Directly managing implementation of the scheme itself • Providing photographic evidence of my displays and presenting back testimonials of satisfied customers to colleagues.Key achievements included:• Consistently achieved all targets and KPIs set and in many instances far exceeded them (this was not the case for the majority of the workforce, who struggled)• Highest retailer conversion rate of any BDA for the entire Southern region• Rewarded with some additional responsibility and exposure to account management for some multiple retail outlets, due to high performance. I was also given the experience of formulating proposals for prospective customers (highly uncommon for this role).

One of only eight new recruits selected across the UK, to represent Motorola for the launch of their new flagship product, the ‘Motorola Dext’. This was a 4-month fixed term contract, within which I had responsibility for the London and South-East England regions. The role involved promoting and selling the product, alongside training staff on its features and benefits, through building strong relationships with all of my key contacts. Key responsibilities included: • Detailed product training to Orange and Phones4u retail staff – this included demoing the handset as well as presentations on how best to sell its features, benefits and USP• Selling directly to consumers in store alongside Orange/Phones4u retail staff• Promoting the Dext at tradeshows – modelling the handset to prospective consumers and businesses• Solely responsible for managing my own territory and call-files, booking appointments, and prioritising important clients and objectivesKey achievements included: • Achieved all sales and compliance targets set • Worked on additional territories, to help colleagues meet their targets and ultimately our target nationwide.