As a member of the 2020 service desk my duties include the following - 2020 is the first point of contact for Hansard, Broadcasting and Information Technology for Senators, Members, their staff, Parliament House staff and the Australian public. 2020's services and support cover incidents, queries and service requests for a range of supported software, hardware and training. 2020 look after: APH User Accounts  Password Resets  One Office Web Remote Access  Training (Classroom and Computer Based)  Broadcasting queries and requests  Hansard queries and requests  HMS support (House Monitoring Service) Software/Applications Windows  MS Office  Parliamentary Applications (ParlInfo Search)  DPS Superflex Hardware: Printers  Smart Label Printers  Desktop PC’s  Laptops/Docking station  Pagers  BlackBerry’s  Servers  Televisions  Radios  Clocks  Equipment Relocation  Asset removal  Network issues

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