Mark Silva Email & Phone Number

Irving, Tx, Us

● Responsible for establishing and nurturing an actionable service model, creating process mapping for developed strategies and processes. Supporting and mentoring new leaders in strategic markets across the organization.● Lead, in partnership with the Strategic Platform Director, Salesforce development and implementation,establishing a 360 degree view of the client and their experience in the sales cycle, creating tools andefficiencies for the sales team driving organization, time management and actionable data analytics. Trained newly developed platform across the organization.● Established new growth category sales. Creating vendor relationships, staffing, training, space management, and creating connection points in the existing business model.● Repurposed and expanded Web Support Team into Centralized Engagement and Sales Team responsiblefor handling all inbound customer service inquiries, demand generation selling opportunities, and businessdevelopment through account creation, engagement, and health.● Responsible for establishing and growing Ecommerce sales and demand generation platform across theorganization. Establish a sales flow and cadence, connecting sales networks across the organization withthe Engagement and Sales Team.

Irving, Tx, Us

Raleigh, North Carolina, Us

Mooresville, Nc, Us

Multi-Unit Manager directly supporting 11 locations in the Washington DC Metro AreaResponsible for delivering the growth plan and financial result through partnership with store leadership and sales teams building proficiency, customer engagement and omni-channel project sales. Hire, train, and manage in-home project sales team. Conduct weekly and monthly development meetings and field ride-along. Accountable for analyzing store level business results for the market, conducting root cause analysis, creating and communicating gap management plan, inventory control, merchandising and sales through Store Operations and Talent Assessments.

Richfield, Minnesota, Us

Multi-Unit Manager directly supporting 12 locations, indirectly working with 30+ Best Buy StoresResponsible for delivering the growth plan and financial result. Specialty Coach and Trainer for Magnolia brand and vendor partners. Lead in home consultative team, hired direct reports responsible for day to day operation and results; to include time and attendance and Labor, scheduling optimization and fleet maintenance, delivering a specific in-home financial target, Monthly development meetings and Field Ride Alongs delivered. Accountable for analyzing store level business results for the market, conducting root cause analysis, creating and communicating gap management plans, to include all business areas, labor, inventory control, merchandising and sales. Partner with store leadership and sales teams to build proficiency, deliver financial result, and live the Magnolia Culture

Richfield, Minnesota, Us

• Shared leadership with Store General Manager focusing on delivering profitability through creating positive customer and employee experiences • Temporarily General Manager for location during transition and GM leave• Accountable for analyzing business results, conducting root cause analysis, creating and communicating gap management plans• Developing the Supervisor team enabling them to effectively coach and train floor associates to deliver an expected customer shopping experience, executed on a monthly, quarterly, and annual rhythm• Responsible for talent selection and new employee immersion• Prepare a budgeted schedule to smartly pair with our business sales strategy• Oversee inventory management and health, counts and shrink, merchandising, controllable erosion• Execute floor leadership responsibilities to develop team members in the moment and drive sales• Multiple locations ranging in size from 60-140 associates and volume of up to $55 million