Management of total store operations including associate development, profitability, customer satisfaction with a concentration on the sales process and budget managementUtilizes reports, analyzes information, and monitors trends to identify opportunities in the business Displays financial responsibility through P&L management Identifies opportunities to reduce waste; identifies process improvements that are value added for customer and associate experienceInterviews, hires, trains and promotes associates to support store operations and company growthEnsures positive associate engagement and associate development through timely and effective feedback, to include individual meetings, file reviews, performance management, and the Annual Performance Review (APR) process Leads senior management team in setting strategy for the store and provides vision, direction, and motivation to teamChampions and implements both company and store initiatives for consistent execution and continuous improvement Manages daily store operations by interpreting, communicating and executing policies and proceduresResolves customer and associate issuesFacilitates and participates in meetings and conference calls

• Multi-store management of teams and processes associated with appraisal lane business, pricing and margin management, offsite purchasing, front lot inventory, and wholesale business• Utilizes reports, analyzes information, and monitors trends to identify opportunities in the business• Displays financial responsibility through P&L management• Identifies opportunities to reduce waste; identifies process improvements that are value added for customer and associate experience• Interviews, hires, trains and promotes associates to support Purchasing operations and company growth• Ensures positive associate engagement and associate development through timely and effective feedback, to include individual meetings, file reviews, performance management, and the Annual Performance Review process• Serves as a member of senior management team; collaborates to set strategy for the store and provides vision, direction, and motivation to team• Champions and implements both company and store initiatives for consistent execution and continuous improvement• Manages daily Purchasing operations by interpreting, communicating and executing policies and procedures• Resolves customer and associate issues• Facilitates and participates in meetings and conference calls

Forecasted, planned and managed inventory with consideration to selection, pricing, promoting sales, and margins. Managed and directed the work of, Buyer’s Assistants, Buyer’s in Training and Buyers, ensuring their professional development, 
including conducting regular file reviews, delivering performance management, facilitating the Annual Performance Review process, training and mentoring through effective development of Individual Development Plans and department’s Position Development Plans. Managed the office environment, including scheduling and staffing, interviewing, selecting and training of asssociates; setting and adjusting hours of work; directing the work of associates; analyzing purchasing records for use in supervision and appraising associate productivity. Made suggestions and recommendations as to the hiring, firing, discipline, advancement, promotion or any other change of status for direct reports. Ensured positive associate engagement and associate development by resolving associate concerns by providing timely, specific, candid, and respectful feedback to associates both within the Purchasing Department and throughout the store location(s). Drove team and store(s) performance through effective action plan development and execution that focus on the company mission and the merchandising department’s goals (such as appraisal lane, offsite auctions, wholesale, and inventory management). Facilitated training workshops and modules (including skill assessment of attendees). Assess talent while interviewing, mentoring, and participating in Career Development Program interviews. Perform the responsibilities and duties of the Purchasing Manager in his/her absence.

Evaluated and negotiated current market prices by understanding and assessing vehicle damage and subsequent costs involved with the damage, and made financially sound purchasing decisions for the company. Assessed and prepared customer appraisals including the determination of a CarMax written offer for vehicle appraisal. Oversaw on-site wholesale auctions and attended off-site auctions. Manage retail margins, as well as, work with other departments to create strong customer experiences. Worked with Sales Department to deliver appraisals to customers with a detailed explanation of the offer. Mentored and supervised Buyer in Training and/or Buyer’s Assistants.

Determined prices by understanding vehicle damage and subsequent costs involved with the damage, and made financially sound purchasing recommendations for the company. Made detailed financial recommendations, within strict timeframes, and retained crucial information regarding the retail and wholesale vehicle market. Conducted vehicle appraisals, coordinated on-site auctions, and attended various regional auctions. Review work-in-process lanes daily to become familiar with CarMax vehicle standards, recognized cosmetic damage and the repair costs involved. Worked with Sales, Operations, and Business Office to facilitate the reconditioning and auctioning of wholesale vehicles. Worked with Sales to deliver appraisals to customers with a detailed explanation of the offer. Deliver exceptional customer service to traditional customers as well as wholesale buyers at on-site auctions.

Responsibilities included opening and closing the business office, reviewing and processing documents associated with customer’s vehicle purchases, assisting customers with questions on tag and title information, preparing DMV documents, interacting with sales staff, obtaining payoff information, assisting our purchasing team with appraisal purchases and in-store auctions, handling accounts payable functions, tendering cash transactions, preparing bank deposits, and answering multi-line phone system.

Sold vehicles by providing exceptional customer service. Maintained a working knowledge of available inventory, financing options, titles and extended service policies. Processed paperwork associated with retail automobile sales including credit application, payoff information, and titles
. Maintained customer base through follow-up contact.