Technical Support Manager, Total Disc Repair, Christchurch(July 2009 – Present)Achieved increase in machine service quality and turnaround through service planningKey customer account management and support Manage new staff training on all aspects of machine servicing and operation Manage support inventory and workflow processContinually identifying and implementing cost effective changes enabling sustainable cost savingsManage phone and email support… Show more Technical Support Manager, Total Disc Repair, Christchurch(July 2009 – Present)Achieved increase in machine service quality and turnaround through service planningKey customer account management and support Manage new staff training on all aspects of machine servicing and operation Manage support inventory and workflow processContinually identifying and implementing cost effective changes enabling sustainable cost savingsManage phone and email support communication to provide the highest level customer of serviceManage sales staff training to ensure their knowledge of machines is currentPurchasing of products and parts to ensure all targets are metOff-site installation and staff training of fully automated systems within EuropeDesigned and manage workflow processes to help maximise profit Show less

Production Manager, Total Disc Repair, Christchurch (February 2002 – July 2009)Responsible for recruitment, training and performance of 40+ staffDeveloped product filing systems to increase productivity and reducing overheadsProduct improvement, planning and testing to keep targets achievableInstallation of new and reconditioned, fully automated machines along with training on the basic operation all the way through to full and preventative maintenance Responsible… Show more Production Manager, Total Disc Repair, Christchurch (February 2002 – July 2009)Responsible for recruitment, training and performance of 40+ staffDeveloped product filing systems to increase productivity and reducing overheadsProduct improvement, planning and testing to keep targets achievableInstallation of new and reconditioned, fully automated machines along with training on the basic operation all the way through to full and preventative maintenance Responsible for staff schedules and weekly payroll administrationEnsure production and quality targets are consistently met Show less