Mark Simonsen Email & Phone Number

Louisville, Colorado, United States

United States

Longmont, Colorado, United States

Frederick, Co

• Counter and phone sales of trailer parts• Show and demonstrate the product they want to purchase • Complete paperwork for the product purchased• Follow up and guide thru delivery process

Longmont Co

• Show them the Recreational Vehicle they want to purchase • Complete paperwork for the product purchased• Follow up and guide thru delivery process

Market Street, Denver, Co

• Search resumes to fill positions within Accenture • Work with hiring managers to ensure postings are correct and accurate• Weekly meetings with military contacts to discuss available positions for candidates• Conduct daily meetings with team members to ensure uniformity• Expert in use and training of employment software• Built reports for Office of Federal Contract Compliance Programs audit management• Setup up and conducted event training calls

Colorado & New Mexico

• Assist Military Personnel and family members in finding employment within the Private Public Partnership Program• Maintain contact with members of the Private Public Partnership for open positions• Conduct weekly training meetings for Program Support Managers

• Maintain high customer service ratings • Maintain high volume mattress sales• Managed more than 60 sales people• Trained sales people in mattress sales techniques• Visited 37 stores bi-monthly to discuss store sales and inventory

Aurora, Co

• Supervised call center personnel service levels by monitoring incoming calls• Responsible for customer complaint resolution• Trained agents to take different levels of incoming calls• Assisted in profitable strategies, including economical use of resources

Boulder Co

• Course development and worldwide trainer of the Complaint Resolution Management tool used Customer Service Representatives• High customer satisfaction rating of 95%• Increased team productivity and resolution by building clear lines of communication• Streamlined complex resolution by bringing together qualified experts to resolve issues

Pittsburgh, Pa

• Researched, developed, and implemented training modules for unit• Managed unit personnel’s training at the unit and in the field to complete missions successfully • Worked with executive's to select skilled teams to complete assigned missions • Trained and coached unit personnel in job duties and survival skills

Criminology

Criminology

High School Diploma, General Studies