Mark Simpson Email & Phone Number

Newcastle Upon Tyne, Gb

Newcastle Upon Tyne, Northumberland, United Kingdom

United Kingdom

Newcastle Upon Tyne, United Kingdom

Tyne And Wear, United Kingdom

I joined Ed’s Easy Diner as a Deputy Manager and have since progressed to General Manager and then to Area Manager. My responsibilities included overseeing the operations of 13 sites across the North of England and Scotland, ensuring all brand standards are adhered to, drawing on my experience to coach managers and their teams to deliver results. Building supplier relations to ensure prompt resolutions to any issues. Working with, local businesses, landlords and centre management to build the company presence and exploit marketing opportunities. I have been involved in the opening of many new sites and the closure of one. Main focuses:• Auditing sites to ensure standards are maintained.• Overseeing stock controls, investigating discrepancies and helping General Managers put actions in place to control stock.• Coaching General Managers in controlling staffing levels, planning rotas to forecasted revenue, and ensuring payroll comes in on target.• Helping General Managers control their P&L• Forecasting and budgeting• Recruitment and training• Coaching Managers to maintain brand standards at all times• Ensuring we are compliant with EH and Fire Safety regulations.• Conducting regular performance reviews and one to one’s with the General Managers setting personal development plans • Maintenance control• Network with local business to create beneficial relationships to guarantee regular income.

Sunderland, United Kingdom

My responsibilities included taking charge and running the bar in the absence of the General Manager, drawing on my experience to manage the team and resolve any issues that may arise, also leading by example by achieving my personal sales targets.Main focuses:• Leading the team when on shift,• Ensuring all H&S regulations and company brand standards are adhered to at all times• Managing staffing levels, planning rotas to forecasted revenue, and ensuring payroll comes in on target.• Conducting regular performance reviews and one to one’s with the staff setting personal development plans • Hold regular team meetings to ensure open communication between staff and management• Attend regular training sessions to ensure my skills are up to date and relevant• Do regular stock takes and place orders accordingly• Attend to any maintenance that may occur• Plan and market events and regular themed evenings to increase revenue at every opportunity.• Network with local business to create beneficial relationships to guarantee regular income. Selected achievements:• Helped grow the business year on year – exceeding all KPI targets• Successfully managed the team on have a record breaking year in 2012• Identifying the opportunity to save the company considerable money• Successfully planed and marketed a themed night that has increased revenue week on week.• Passing the following training courses, Fire Marshal, Food Safety, Health and Safety, Age verification and obtaining my Personal Licence.

Sunderland, United Kingdom

Assistant Retail Manager My responsibilities involved running the shop in the absence of the store manager, drawing on my experience to manage the team and resolve any issues that may have arisen, also leading by example by achieving my personal sales targets. Driving sales through service with focus on the multiple in house brands.Main focuses:• Managing P&L• Using MI report to set the staff weekly and monthly targets, • Staff planning,• Conducting regular performance reviews and one to one’s with the staff setting personal development plans • Lead regular training sessions and coach the team• Conducting investigations and hold disciplinary hearings. • I also work as part of the regional recruitment team.Selected achievements:• Undertook additional marketing activities to promote the business’ rebranding• Receiving the companies divisional annual award for exceeding customers expectations in difficult circumstances• Appointed the role of regional trainer for the company’s Modern Apprentice Programme. • Was responsible for organising a cruise event which generated over £100,000 in turnover.• A member of the Special Assistance Team

Various

Responsibilities include tending to customer’s needs in resort, Clear, concise documenting of the resort finances, Leading the Resort team, controlling all aspects of the Airport operations. Ensuring that the Multiple Brand Standards were adhered to at all times.Main focuses:• Delivering excellent customer service.• Overseeing a team of 25 throughout the airport operations taking responsibility for getting 2500 people to and from their chosen hotels• Liaising with Suppliers and negotiating.• Liaising with various airport service providers to ensure a smooth customer experience • Sourcing new products• Emergency response team training and participation.• Sales and increasing resort profitability by up-selling• Problem solving and adapting to constantly changing circumstances• Account Keeping.• Hotel Health and Safety reporting.• Entertaining clients• Invoicing and bill paying• Leading and supporting a resort team and sales managing them to achieve targets.Selected achievements:• Passed Hotel Audit Training• Was selected to be a company ambassador on the round the world tour • Was a member of the companies academy training team• Received a number of ABCD awards for delivering exceptional customer service