Mark Sinclair Email & Phone Number

With over 10+ years of experience in customer success and account management, I am a passionate and skilled professional who helps e-commerce businesses grow and thrive. As a Customer Success Manager at Gorgias, I manage a portfolio of strategic accounts, provide technical and strategic guidance, and build strong relationships with key decision-makers. I leverage D2C e-commerce knowledge, and CRM expertise to deliver effective presentations, consultations, and solutions that align with the customers' goals and needs. Previously, I worked as a Senior Merchant Success Manager at Shopify, where I handled complex and large accounts, improved internal processes, and collaborated with the partner ecosystem. I am driven by the mission of empowering e-commerce merchants with the best tools and services to create exceptional customer experiences. I bring a diverse perspective and a collaborative spirit to the Gorgias team, and I am always eager to learn and grow.

Listed skills include Customer Service, Management, Account Management, Social Media Marketing, and 13 others.

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  John Paul College, Rotorua