Mark Singleton Email and Phone Number
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A charismatic and dedicated manager, utilising a pragmatic and far-reaching attitude in order to maintain and helpdevelop team involvement in the growth and success of the whole business. With a natural capability to be able to buildand work towards a strategic vision of the future, innovative thinking and motivational techniques have been developedin order to tighten and maintain the high spirits of the team. The active involvement of team members has provedinvaluable to the creative attitude and exceptional service, being important to the function within the organisation.Skills and abilities· Strategy Development: Defining and implementing effective strategies to support business needs in rapidly changing environments.· Business Leadership: Managing growth and subsequent organisational changes whilst inspiring and motivating high performing teams.· Commercial Process Management: Knowledge across full range of Supply Chain disciplines, pre and post Sales Support, Customer Service and E-commerce.· Financial Acumen: Delivering profit improvements in highly competitive and economical environmentsIdentified Skills acquisitions, budgeting, business development, business strategy, continuous improvement, contract management, customer relations, customer support, disaster recovery, firewalls, security, IT strategy, ITIL, LAN, leadership, management, Microsoft services, migration, networking, policy analysis, active directory, risk, compliance, business & IT projects, SLA's, OLA's
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It Development DirectorAura Corporation Nov 2020 - PresentBeaconsfield, Buckinghamshire, Gb
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It Application ManagerOeconnection (Oec) Mar 2018 - Nov 2020Fairlawn, Ohio, Us -
Application Services ManagerOeconnection (Oec) Nov 2016 - Mar 2018Fairlawn, Ohio, Us
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It Consultant/ContractorUk Mail Sep 2013 - Sep 2016IT Consultant/ContractorTo review business and ensure IT systems were ready for peak and to make recommendations. Responsible for implementing process controls for service management; Running and maintaining Problem Management, Major Incidents & Change Management.
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Head Of ItLeasedrive May 2008 - Apr 2013Head of IT GroupPromoted to align IT strategy within the business and assist with European business growth, to manage the entire operational, commercial infrastructure and customer support activities, involving direct and multi channel sales. These responsibilities quickly expanded together with a remit to lead a number of significant business projects, whilst managing 24 staff and an annual operating budget of +£5M. Formed part of the Sale process of the business and due diligence team throughout, until acquired, then formed part of the strategic integration team.Strategic Business Development:• Introduction of operational SLA’s and security policies• Led key elements of business transformation, including restructuring internal IT department.• Embedded IT cultural changes in line with business requirements and company vision.• Successfully negotiated Service Agreements with outsourced suppliers in the UK• Aligned IT strategy with Business strategy• RAPID system development deployment (back office systems replacement)• Migration & Integration of two businessesDelivered positive bottom line improvements:• Reduction of sustain spend yearly, over a four year period average 180k per annum.• Reduced headcount, strategically aligning business needs without detrimental impact to the business.• Removed long term contractors, cross skilled internal teams.• Realised a 140k saving on telecommunications, offering a more resilient infrastructure.Continuous Improvement:• Championing Six Sigma quality initiatives across the business.• Raised IT PR within the business, realising existing IT investment. • Forging collaborative relationships throughout the organisation to facilitate shared knowledge, common goals and complimentary process design.
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Operations ManagerMasterlease May 2006 - May 2008Birmingham, GbResponsibility for 1st, 2nd and 3rd line support teams including internal testing team. Managing WAN, LAN, desktop and a multi platform server environment. Overall responsibility of a £3 Million operational budgetStrategic Business Development:• Introduction of operational SLA’s and security policies• Analysis of IT requirements and costs associated with business acquisitionsDelivered positive bottom line improvements:• 190k reduction of sustained costs• Re negotiated IT contracts to reduce bottom line spendContinuous Improvement:• Implementation of standardised work (ITIL) • Successful audit to BS7799 standard by D&T and internal GMAS auditors• Implemented new team working structure offering segregation of duties in alignment with Audit principles.• Implemented fully managed recovery solution. -
Operations ManagerMasterlease Apr 2006 - May 2008
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Network ManagerInterleasing Jun 2003 - May 2005Chatswood, Nsw, Au -
Network ControllerVauxhall Masterhire Jan 2001 - Jan 2002Responsible for providing ongoing support to the LAN & WAN Infrastructure, strategy, products and services tosupport business growth including: · Implementation of Security solutions (Firewalls, VPN) · Implementation of Desktop Management Solutions · Part of Software and Hardware Disaster Recovery team · Ensuring Vauxhall MasterHire's Security.
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Senior Support AnalystInterleasing / Masterlease Jan 1998 - Jan 2001Responsible for Second Line Hardware/Software Support throughout Vauxhall MasterHire, heading up the Helpdesksupport team: · Implementation of centrally governed Anti-Virus Solution · Project Management and Migration of legacy Operating Systems · Maintaining Servers/Workstations latest patch updates
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Shift LeaderMark William Singleton Jan 1988 - Jan 1996To ensure all batch work was processed overnight to completion. To take on an administration role and liaise with endusers using both local area networks and wide area networks. To assist in writing and maintaining business service levelagreements.
Mark Singleton Skills
Mark Singleton Education Details
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Tynings Lane -
Aldridge
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Aldridge SchoolBusiness Studies
Frequently Asked Questions about Mark Singleton
What company does Mark Singleton work for?
Mark Singleton works for Aura Corporation
What is Mark Singleton's role at the current company?
Mark Singleton's current role is IT Development Director at aura Corporation.
What is Mark Singleton's email address?
Mark Singleton's email address is ma****@****sky.com
What is Mark Singleton's direct phone number?
Mark Singleton's direct phone number is +4487073*****
What schools did Mark Singleton attend?
Mark Singleton attended Tynings Lane, Aldridge, Aldridge School.
What skills is Mark Singleton known for?
Mark Singleton has skills like It Strategy, Itil, Business Strategy, Management, Strategy, Outsourcing, Leadership, Disaster Recovery, Networking, Business Development, Team Management, Project Management.
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