Mark Singleton Email & Phone Number

Beaconsfield, Buckinghamshire, Gb

Fairlawn, Ohio, Us

Fairlawn, Ohio, Us

IT Consultant/ContractorTo review business and ensure IT systems were ready for peak and to make recommendations. Responsible for implementing process controls for service management; Running and maintaining Problem Management, Major Incidents & Change Management.

Head of IT GroupPromoted to align IT strategy within the business and assist with European business growth, to manage the entire operational, commercial infrastructure and customer support activities, involving direct and multi channel sales. These responsibilities quickly expanded together with a remit to lead a number of significant business projects, whilst managing 24 staff and an annual operating budget of +£5M. Formed part of the Sale process of the business and due diligence team throughout, until acquired, then formed part of the strategic integration team.Strategic Business Development:• Introduction of operational SLA’s and security policies• Led key elements of business transformation, including restructuring internal IT department.• Embedded IT cultural changes in line with business requirements and company vision.• Successfully negotiated Service Agreements with outsourced suppliers in the UK• Aligned IT strategy with Business strategy• RAPID system development deployment (back office systems replacement)• Migration & Integration of two businessesDelivered positive bottom line improvements:• Reduction of sustain spend yearly, over a four year period average 180k per annum.• Reduced headcount, strategically aligning business needs without detrimental impact to the business.• Removed long term contractors, cross skilled internal teams.• Realised a 140k saving on telecommunications, offering a more resilient infrastructure.Continuous Improvement:• Championing Six Sigma quality initiatives across the business.• Raised IT PR within the business, realising existing IT investment. • Forging collaborative relationships throughout the organisation to facilitate shared knowledge, common goals and complimentary process design.

Birmingham, Gb

Responsibility for 1st, 2nd and 3rd line support teams including internal testing team. Managing WAN, LAN, desktop and a multi platform server environment. Overall responsibility of a £3 Million operational budgetStrategic Business Development:• Introduction of operational SLA’s and security policies• Analysis of IT requirements and costs associated with business acquisitionsDelivered positive bottom line improvements:• 190k reduction of sustained costs• Re negotiated IT contracts to reduce bottom line spendContinuous Improvement:• Implementation of standardised work (ITIL) • Successful audit to BS7799 standard by D&T and internal GMAS auditors• Implemented new team working structure offering segregation of duties in alignment with Audit principles.• Implemented fully managed recovery solution.

Chatswood, Nsw, Au

Responsible for providing ongoing support to the LAN & WAN Infrastructure, strategy, products and services tosupport business growth including: · Implementation of Security solutions (Firewalls, VPN) · Implementation of Desktop Management Solutions · Part of Software and Hardware Disaster Recovery team · Ensuring Vauxhall MasterHire's Security.

Responsible for Second Line Hardware/Software Support throughout Vauxhall MasterHire, heading up the Helpdesksupport team: · Implementation of centrally governed Anti-Virus Solution · Project Management and Migration of legacy Operating Systems · Maintaining Servers/Workstations latest patch updates

To ensure all batch work was processed overnight to completion. To take on an administration role and liaise with endusers using both local area networks and wide area networks. To assist in writing and maintaining business service levelagreements.

Education record

Education record

Business Studies