Mark Sitzman Email & Phone Number

San Diego, Ca, Us

Assisting UPS drivers with daily package delivery and pickup from commercial and home customers.

Performing credit evaluations for federal PLUS & private credit (consumer educational) loans. Resolving borrower issues by phone, email and fax. Underwriting 10-20 private educational loans per day. Maintained a 90% personal QA call score each month.Accomplishment: Worked with 2 other underwriters in funding 19 million in alternative loans.Accomplishment: Increased PLUS loan approvals and implemented an on line guarantor loan approval process (second look) for potential borrowers.

erforming credit evaluations, take inbound calls, and make outbound customer calls. Perform general problem resolution as it pertains to all loan products. Maintained a 98% personal QA call score each month. Mentored new hire call center and credit representatives. Accomplishment: Worked with the Credit Manager to reduce credit analyst errors by internal QC and training.Accomplishment: Awarded CLC customer service rep of the year 2002.

Directory assistance for Sprint PCS, Cingular, Nextel and AT & T wireless customers.

Call center operations, troubleshooting wireless phones, billing inquiries, coverage areas, activating phones, phone features, setting up service plans, account maintenance, inbound customer service, resolving escalated call issues.Accomplishment: Promoted from Customer Care Rep to Team Lead in 3 months of employment.

Accept delivery of all incoming goods. Verification of materials, post receipts, and generate labels for finished goods. Prepare customs inspection documents, and schedule shipments to the maquiladora plant facility. Stock rotation, cycle counting, and physical inventory adjustments. Pick, check, edit, and process sales orders for the lab, and OEM division. Process shipments using UPS, Federal Express, international and domestic freight carriers. Close work orders for sterilized and non-sterilized finished goods. Load and off-load containerized shipments. Delivered goods to local companies with a small cube truck.Accomplishment: Promoted from Receiving Clerk to Receiving Supervisor in 1-1/2 years of employment.

Diploma, Cdl Truck Driving

Activities and Societies: CDL training for class A with Tanker, Haz Mat, Airbrakes, Doubles and Triples endorsements.

Education record