Operations Specialist, U.S. Embassy Tel Aviv
Fbi
Tel Aviv, Israel
Administratively responsible for day-to-day operations of the FBI international office for Israel and Palestine • Designated a subject matter expert by FBIHQ in business process management. • Co-authored the Standard Operating Procedure manual used in all (80+) international FBI offices.• Trained new personnel onsite in Ethiopia, South Korea and Egypt. • Identified and articulated areas of operational improvement and implemented corrective action.• Provided leadership to colleagues in policies and procedures, promoting a positive group culture.• Adapted to, and became proficient in, the multiple changes to FBI financial and database systems. • Completed all monthly financial and administrative projects accurately and on time. • Partnered regularly with hotel executives, embassy transportation, financial and security personnel.• Streamlined logistical support for visiting personnel and executives, including the FBI Director.• Maintained all records within compliance of federal and FBI records management policies.• Received a Citation for Special Achievement from the FBI Director for exceptional operational support.