Mark Small Email & Phone Number

In my role as a Microsoft 365 Global Administrator, I lead Compliance and Records Management efforts, ensuring adherence to legal holds and eDiscovery requests in collaboration with the eDiscovery and eComply teams. I oversee the management of USDA records to meet regulatory requirements.Additionally, I am responsible for the configuration, testing, security, and support of all Microsoft 365 applications, ensuring they align with USDA standards and security protocols. I manage and support over 125,000 users across the Microsoft 365 ecosystemMicrosoft Office 365 AppsAdvanced Threat Analytics 1BookingsCompliance (Purview)Cloud App SecurityClipchampDefender (Microsoft 365 Defender)Defender for BusinessDefender for EndpointDefender for IdentityDefender for IndividualsDefender for Office 365Endpoint ManagerEnterprise Mobility + SecurityExchangeFormsIntuneListsLoopMobile AppsOneDriveOneNotePlannerPower AppsPower AutomatePower BIProjectPublisherSharePointSkypeStreamSwaySyntexTeamsTo DoVisioVivaWhiteboardWindows 365

Manage different YouTube channels. Handle everything on the different channels with keeping SEO current and filming and editing videos.

Vine Grove, Ky

Sold and supported a diverse range of IT services for residential and business clients. Created custom websites, and hosted email and websites on in-house servers. Maintained strong relationships with resellers and contractors to ensure seamless client support. Provided comprehensive desktop and laptop support for residential clients and full-service desktop, laptop, and server support for business clients. Managed project budgets, coordinated end-to-end project completion, and collaborated with vendors to secure cost savings for clients. Established new networks from the ground up and developed policies, standards, and security measures to ensure reliable, secure operations.

Fort Knox, Kentucky, United States

As an Oracle Database Administrator, I manage approximately 170 databases across two distinct networks, utilizing Red Hat 7 and Oracle versions 12c and 19c. I assist users with account management, script execution, and generating reports as needed.I am responsible for applying quarterly Oracle patches to all Oracle clients and databases, ensuring compliance with DOD STIGs and standards. Additionally, I have authored numerous "How To" guides on various topics, which continue to be valuable resources across the command.Worked on Oracle 12c and 19c.Worked on Red Hat 6 and 7.Worked with people with many different Ranks.Handled Database support for Oracle across two different networks.Made sure all Databases were DOD compliant.Worked on DOD STIGs.

Fort Knox, Kentucky, United States

In my temporary role on the Open Systems and ELK Stack team, I work with Red Hat 7 servers running Docker to implement and manage the Elastic Stack (ELK). This involves configuring, deploying, and optimizing ELK components to enhance data ingestion, analysis, and visualization capabilities. Worked with people with many different Ranks.Handled IT support for ELK Stack across two different networks.Made sure all servers and sites were DOD compliant.

Fort Knox

Worked with Perspecta as a sub-contractor on Fort Knox managing over 40 Windows servers that runs web applications like EFM and HIMS (IMS) for the ARMY. Making sure that all servers and sites meet all DOD STIGs and standards. I worked on 3 different STIGs an OS STIG, IIS STIG, and a Site STIG. I also worked with many different application owners to keep their applications up to date and fix any problems that comes up.

Louisville, Kentucky Area

Managed a network at the Louisville plant and remote sales team made up of 150 users and 25 servers. Managed budgets and worked with vendors to find cost savings. Responsible for projects from implementation to completion and making sure they fall in line with the set budget. Developed and implemented policies, standards, practices, and security measures. Made sure that the Network and backups were FTZ, ISO and customer compliant and standards.

Louisvile, Ky

As an IT contractor, I installed and built new computers following Kentucky One Health's specifications. For new devices, I developed a standardized image and deployed it across all computers to streamline setup and improve efficiency. Between projects, I provided desktop technical support for the helpdesk, resolving issues and maintaining system functionality for end-users

Louisville, Kentucky Area

Managed 7 locations that had 30 different servers and 300 desktops users. Maintained all desktop and windows servers, and provided network support for all 7 locations across the US. Developed and implemented different policies, standards, practices, and security measures.

Middlesboro, Ky

As Lead Graphic Designer, I supervised a team of two designers, overseeing the creation of all advertisements and ensuring projects met daily print deadlines. Additionally, I provided desktop support for Mac systems and servers, maintaining reliable performance and minimizing downtime for the design team

Louisville, Kentucky Area

Provided Customer Support for computer or server problems, removed spyware from computers, installed and set up new servers. Managed and ran projects on different levels, from simply running a cable to installing a whole network for customers. Also helped customers establish policies, standards, and security measures for their new network.

Louisville, Kentucky Area

Managed 100 desktops\laptops for the facility. Served as the project manager on any project and worked closely with vendors to find cost savings.

Louisville, Kentucky, United States

As a Network Administrator I provided support for users across the United States and South America. Worked with IBM to bring in a team to revamp all desktops and laptops and made policies, standards, and security measures to allow IBM remote access. Rebuilt all desktops and laptops to the standards that were required and then helped IBM migrate the users over to the new systems.