Mark Smith Email & Phone Number

Assisting and supervising the racing team, in assuring horses, jockeys, owners and trainers have a successful and safe experience, whilst following Ascot principles, during a race day.

Bracknell

- Working in a virtual team reporting into Europe as part of a global IT organisation covering over 40 countries and 50,000 employees.- Accountable for coordinating the IT client service within sites located across the UK and Ireland, delivering global IT services in the local environment.- Collaborating on a regional and global basis with internal stakeholders, management and the end-user community.- Established effective working relationships with external business partners and vendors for local requirements.- Ensuring consistent and excellent service delivery. Maintaining a high level of end-user communication, trust and confidence.- Leading the rollout of multiple IT projects and major changes ensuring an efficient and effective implementation.- Understanding of customer and business priorities and challenges, ensuring global IT services fit to their objectives. - Consistently receiving recognition for going above and beyond, earning Employee of the Month rewards on several occasions.

Bracknell, England, United Kingdom

- Responsible for incident and problem handling and support across several client sites and locations.- Main point of contact for HR on the payroll software, including regular upgrades, working to strict time guidelines.- Sole responsibility for the handling of any technical problems with the Ireland office (50 employees). Involving many business trips to meet face-to-face with business partners.- Coordination and leading the rollouts of new hardware and operating systems to head office and remote based colleagues.- Managing a team of 3- Providing regular feedback to senior management incorporating statistical evidence on all support issues.

Wokingham, England, United Kingdom

- Providing a first point of contact for customer IT issues. - Responsible for coordination of office and desk moves. - Trusted with the management and planning of the team rota.- Performing a number of daily business critical tasks, ensuring all systems are available.- Produced reports weekly for management analysis.

Btec First Diploma, Business And Finance

9 Gcses