I have gathered vast experiences in customer support in the past years, and putting that knowledge in communicating with all our clients has always been a key point of success for me.I have been working in great teams so far and always had the support of all my team mates.Team leading is one of my best qualities, and i am mostly known for that among all the companies i have worked for. I like to work in challenging role’s where enough scope of growth is attainable. I have taken many challenges and succeeded, I believe in being very professional and self motivated.
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Founder And CooMastermind GraphicsDhaka, Bd -
Founder & CooMastermind Graphics Jul 2023 - PresentDhaka, BangladeshHi, I'm Mark, the founder and COO of Mastermind Graphics, a leading image editing company that provides graphics solutions for businesses and individuals. I have over 12 years of experience in this industry. I am passionate about technology, entrepreneurship, and social impact. I am always looking for new opportunities to learn, grow, and collaborate with other professionals in the field. If you are interested in connecting with me, feel free to send me a message or visit my website… Show more Hi, I'm Mark, the founder and COO of Mastermind Graphics, a leading image editing company that provides graphics solutions for businesses and individuals. I have over 12 years of experience in this industry. I am passionate about technology, entrepreneurship, and social impact. I am always looking for new opportunities to learn, grow, and collaborate with other professionals in the field. If you are interested in connecting with me, feel free to send me a message or visit my website www.mastermindgraphics.com Thank you for visiting my profile! Show less -
Managing DirectorJack Creative Studio Jan 2017 - Jun 2023Flat: 2A, 1St Floor, House :35 Road#7, Sector-3, Uttara, Dhaka-1230, BangladeshManage the total office people.Strategic Thinking: Prioritize work in alignment with official goals and strategies.Team Work: Solicit ideas and opinions to help form specific decisions or plans;Decision Making / Problem Solving: Facilitate decision making through the use of appropriate tools and processes and able to make tactical decisions.Initiative & Drive: Design procedures to put innovative practices and programs into motion.Effective Communication: Communicate… Show more Manage the total office people.Strategic Thinking: Prioritize work in alignment with official goals and strategies.Team Work: Solicit ideas and opinions to help form specific decisions or plans;Decision Making / Problem Solving: Facilitate decision making through the use of appropriate tools and processes and able to make tactical decisions.Initiative & Drive: Design procedures to put innovative practices and programs into motion.Effective Communication: Communicate effectively in written and oral communication.Working with an INTERNATIONAL call center which has a state of art infrastructure and technologyServing our clients globally.Customer focused and service oriented.Building Relationship with customer regarding support.Recruitment. Show less
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Head Of OperationsClip 'N Touch Jan 2014 - Dec 2016688 Baitul Aman Housing Society, Dhaka BangladeshManage the total office people.Strategic Thinking: Prioritize work in alignment with official goals and strategies.Team Work: Solicit ideas and opinions to help form specific decisions or plans;Decision Making / Problem Solving: Facilitate decision making through the use of appropriate tools and processes and able to make tactical decisions.Initiative & Drive: Design procedures to put innovative practices and programs into motion.Effective Communication: Communicate… Show more Manage the total office people.Strategic Thinking: Prioritize work in alignment with official goals and strategies.Team Work: Solicit ideas and opinions to help form specific decisions or plans;Decision Making / Problem Solving: Facilitate decision making through the use of appropriate tools and processes and able to make tactical decisions.Initiative & Drive: Design procedures to put innovative practices and programs into motion.Effective Communication: Communicate effectively in written and oral communication.Working with an INTERNATIONAL call center which has a state of art infrastructure and technologyServing our clients globally.Customer focused and service oriented.Building Relationship with customer regarding support.Recruitment. Show less
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Senior Manager,Global MarketingClip N Touch A Sister Concern Of Getco Business Solutions Ltd Mar 2013 - Jan 2014Dhaka BangladeshResponsible for the Marketing department.Providing our service to Big Brands, Agencies, Superstores, On line shops and Photographers throughout Europe and USA.Communication with the E-commerce dept, Creative dept, Art dept,On line Marketing Manager and the person who is responsible for the post production dept.Capable to maintain 10000 images per day.We have 80+ Graphic Designers with 24/7 Nonstop Operation.ITS OUR JOB TO TAKE THE PRESSURE OF YOUR POST PRODUCTION WORK.
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Operations ManagerGetco Business Solutions Limited 2010 - 2013Manage the total office people.Strategic Thinking: Prioritize work in alignment with official goals and strategies.Team Work: Solicit ideas and opinions to help form specific decisions or plans;Decision Making / Problem Solving: Facilitate decision making through the use of appropriate tools and processes and able to make tactical decisions.Initiative & Drive: Design procedures to put innovative practices and programs into motion.Effective Communication: Communicate effectively… Show more Manage the total office people.Strategic Thinking: Prioritize work in alignment with official goals and strategies.Team Work: Solicit ideas and opinions to help form specific decisions or plans;Decision Making / Problem Solving: Facilitate decision making through the use of appropriate tools and processes and able to make tactical decisions.Initiative & Drive: Design procedures to put innovative practices and programs into motion.Effective Communication: Communicate effectively in written and oral communication.Working with an INTERNATIONAL call center which has a state of art infrastructure and technology.Serving our clients globally.Customer focused and service oriented.Building Relationship with customer regarding support.Recruitment. Show less
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QcVirgo Call Center Sep 2009 - Mar 2010Monitor daily outputs and the quality of every sales made by an agent.Providing on job training to the agents who required.Providing monthly KPI results to indicate performance of every individuals.
Mark Smith Skills
Mark Smith Education Details
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British Council Bangladesh -
Mount View School
Frequently Asked Questions about Mark Smith
What company does Mark Smith work for?
Mark Smith works for Mastermind Graphics
What is Mark Smith's role at the current company?
Mark Smith's current role is Founder and COO.
What schools did Mark Smith attend?
Mark Smith attended British Council Bangladesh, Mount View School.
What skills is Mark Smith known for?
Mark Smith has skills like Leadership, Public Speaking, Online Marketing, Sales, Photoshop, Business Development, Office Administration, Team Management, Strategic Planning, Operations Management, Contact Centers, Program Management.
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