Mark Smith-Magee Email & Phone Number

Leeds, United Kingdom

TBC

Scarborough, North Yorkshire

- Production environment: managed big bang releases of bespoke, in-house coded software to our main production fulfilment and workflow systems, regular, phased desktop deployments anti-virus and operating system patching, deployments of off-the-shelf software, plus maintenance and configuration fine-tuning; worked closely with Problem and Change Management to resolve Major Incidents via the release of emergency patches.- UAT environment: managed software releases, maintenance and environment refreshes, supported the resolution of observations/defects during project sprint test cycles.- Coordinated all cross-site release activities with Head Office in Reading.- Wrote all process documentation: terms of reference, high-level process, procedures, version tracking, release plans, communications templates, standardised release content notes for customers/end users, release sprint reviews.- Liaised with senior stakeholders and Operational department heads to arrange suitable downtime windows, discuss release no/no go decisions, resolve release scheduling conflicts.- Coordinated virtual release team efforts across multiple departments [Project Management, Development, UAT, Engineering, Operations, external suppliers], across multiple time-zones with representatives in the Philippines, India, Spain, USA and UK, for multiple work streams. Arranged resourcing with department heads, organised and tracked progress of all release tasks, chaired release meetings.- Produced end of month reports about status of the progress, accuracy and success of releases against per-determined KPIs.- Conducted release reviews as part of on-going process Continual Service Improvement initiatives.I'm an ITIL v2 qualified Service Manager and for 3 years have worked within a v3 aligned business managing project releases within 2 or 4 week agile sprints delivered via the PRINCE2 methodology, by both waterfall and agile approaches.

Scarborough, North Yorkshire

- Responsible for running the Change Management process in Scarborough: logging Change requests, assessment and approval of changes, chairing Scarborough CAB and sending agenda and minutes.- Attended Reading/Head Office CAB: gave updates about work on Scarborough services that might impact Reading services and helped assess changes and potential impacts the other way around.- Also Release Manager duties as outlined in the above section.

Scarborough, North Yorkshire

- Basic experience of Service Desk duties: answering telephones and customer e-mails, logging incidents, escalating incidents, chasing up on progress investigating and resolving incidents.- Incident Management trending analysis: collated and published reports about service performance and factors impacting ability to hit service KPIs.- Managed Major Incidents using Kepner-Tregoe analysis: collation of data for initial scoping and assignment of tasks, producing regular updates to senior managers and business stakeholders, chairing meetings, compiling the final wash-up report. [Lead for 1 week per month 4 for 5 years.]- Configuration Management: tracking of new licenses, updating the configuration management database with licenses records and assigning them to configuration items [CIs], decommissioning CIs and working with third party agencies for hardware and software disposal.- Change Management: raised and assigned changes, updated change records, assessed changes and escalated them to the Change Manager or to the Change Advisory Board.- Release Management: analysis, collation of data and production of report into how the standard of support for User Acceptance Tests [UATs] with proposals for improvement.

Bolton, Lancashire

- Responsibility for stock control of the 'Travel' section and met with book company sales representatives to order new titles.- Filling shelves and pricing stock.- Customer service by taking payment at till, orders for titles not in stock, consulting the book database to confirm if titles were in stock or needed ordering, and offering recommendations based on personal reading choices.- Helped carry out in-store marketing campaign changeovers each season.- Arranged inter-store transfers of book titles and returns of damaged books to publishers.

Amble, Northumberland

For one year:- Covered lessons for any subject as a general supply teacher. For 3 years:- Delivery of GNVQ Information Technology, GCSE Geography and KS3 Geography and History classes.- Planned own lessons and evaluated them.- Daily pastoral duties for my tutor group and liaison with parents.- End of year subject and pastoral reports writing.- Consult with parents at Parents Evenings.- Marking classwork, coursework and end of year exams.- Sang for the school rock band and played in the ceilidh folk group.- Assisted on weekend music group trips around the county and country and also on trips both to Holland and Switzerland.

Morpeth, Northumberland

- Delivery of GNVQ Business Studies, GCSE Geography and KS3 Geography and History classes.- Planned own lessons and evaluated them.- Daily pastoral duties for my tutor group and liaison with parents.- End of year subject and pastoral reports writing.- Consult with parents at Parents Evenings.- Marking classwork, coursework and end of year exams.- Ran the school juggling club and co-ran the school astronomy club.

Northampton, Northamptonshire

- Delivery of A-Level Economics and General Studies, GCSE Social Science and KS3 Geography and History classes.- Annual planning of the A-level Economics Scheme of Work [structured breakdown of the syllabus by term, week and day to ensure complete coverage].- Contributed to Social Science faculty planning of GCSE and KS3 Schemes of Work.- Planned own lessons and evaluated them.- Daily pastoral duties for my tutor group and liaison with parents.- End of year subject and pastoral reports writing.- Consult with parents at Parents Evenings.- Mentoring teacher training students [liaising with course leaders, planning observation schedule, providing feedback and targets to students].- Marking classwork, coursework and end of year exams.- Managed all aspects of the annual Year 9 trip to the Ironbridge Gorge Museum for 350 students, including creating teaching materials, booking all transport, organising staffing cover on the days the trips took place, fielding trip questions from parents.- Co-managed the school Duke of Edinburgh Centre attended by @100 different pupils. Planned and delivered courses, communication and working with external agencies and organisations, run day, evening, weekend camping and expedition trips.- Completed Basic Expedition Leader Training Award training and undertook a support teacher role on 9 week-long residential visits to the school's outdoor education centre in South Wales.- Ran the school juggling club.

Bolton, Lancashire

- Dealing with sales enquiries on the telephone and in the salesroom.- Planning basic kitchen designs for customers.- Carrying out targeted mailshot marketing.- General office administration.

Post-Graduate Certificate Of Education, Business Education, Distinction

B.A. (Hons.), Economics, 2:Ii

Activities and Societies: Hall of Residence Treasurer, Hockey B Team.

Gcse A-Levels, Economics, General Studies, Geography, History

Activities and Societies: Prefect, lads school hockey team.