Test existing security measures to ensure the integrity of the data, software, and systems.Reconcile findings from system assessments, audits, and vulnerability scans.Monitor, analyze, and solve security incidents.Analyze client systems, report on security and performance, and provide recommendations.Participate as a team member to respond to cyber attacks and network breaches.

Performing analysis and documentation of as-is capabilities about business processes, technology, etc..Assisted in development and testing of new business processes, capabilities, and as appropriate their supporting technologiesPerformed application design activities (e.g. writing functional designs), portions of technology architecture and technical design activities and portions of technology build, test, and deploymentDeveloped deployment deliverable (communications, training, etc..)

Provide thorough support and problem resolution for customers. Maintain composure and patience in face of difficult customer situations. Build and maintain successful relationships with service providers, dealers, an customers.Train new employees and explain protocols clearly and efficiently. Assist management with scheduling service protocol improvements, and quality assurance. Achieve consistent #1 or #2 rankings in monthly metrics, including call duration, number of calls per shift, and customer satisfaction ratings.