Mark Solmon Email & Phone Number

Dubai, Dubai, United Arab Emirates

• Managed a portfolio of 350+ delinquent accounts through outbound calls, emails and field visits, resulting in a 25% reduction in overall delinquency rate.- Managed to make over 130 outbound calls daily in reaching out.
• Respond promptly and comprehensively to both customer and internal inquiries regarding errors in statements, payments, and Statements of Account (SOA), ensuring customers pay on time.1. Negotiate Payment Plans: work.

Dubai, United Arab Emirates

• Managed high risk overdue accounts, formulating strategies to reduce delinquencies and establish cash flow.
• Effectively managed BKT-4 portfolio comprising over 170 delinquent accounts, through outbound calls, sending emails and field visits, leading to a 22% reduction in the overall delinquency rate.
• Utilizing Skip tracing tools to locate and reach out to customers with their overdue accounts.
• Managed accounts receivable aging reports and initiated legal recommendation for overdue accounts.
• Approach problems logically with good judgement to ensure the appropriate customer outcome.1. Follow-Up Communications: Initiate follow-ups through telephone, email, and field visits within agreed timescales to.

Dubai, United Arab Emirates

- Contacting customers to negotiate payment plans and maximize recovery for the organization's benefit.- Managing the written-off portfolio for Auto Loan, Personal Loan, and Credit Card accounts.- Analyzing delinquency ratios and developing strategic Collections and Recovery plans.- Achieving monthly and quarterly targets through persistent customer.

Mumbai

1. Resolving Customer Enquiries: Addressing customer queries and concerns related to Utilities, Energy Bills, payments, Connections, Meter readings, moving premises, and breakdowns with efficiency and professionalism.2. End-to-End Resolution: Ensuring that customer enquiries are fully resolved and providing comprehensive solutions to meet their needs.3..