Mark Sonntag Email & Phone Number

Atlanta, Ga, Us

Redmond, Washington, Us

Currently FastTrack Product Manager for Copilot for M365. Previously FastTrack Product Manager for Teams Premium and Teams Rooms.

Atlanta, Ga, Us

Digital Workplace leader responsible for the vision, direction, implementation, operations, and adoption of collaboration and productivity tools covering 36K employees across 300 sites. Product owner of Office 365, Microsoft Teams, Teams Rooms, Surface Hubs, VoIP/voice/video calling, online meetings, endpoints (PC/Mobile), digital signage, cloud printing, room scheduling, and occupancy tracking. Key Accomplishments:• Created $50M value with rollout and widespread adoption of digital workplace solutions.• Drove the adoption of flexible and hybrid work practices as part of GP's corporate headquarters renovation project. • Established 900-person Champions Community. • Developed external partnership to deliver a highly effective operational management service for 400 modern meeting rooms (Microsoft Teams Rooms + Surface Hubs) of varying sizes and configurations.• Cut meeting room support costs by 50% with reduced infrastructure complexity and a custom monitoring system.• Successfully led the changes from Skype to Microsoft Teams and Teams Phone; exceeded adoption goals by 110% with 3M messages, 500K meetings, and 400K calls per month.• Reduced issue resolution time by 99% by establishing a new walk-up support service (“Tech Bar”).• Eliminated $400K/year communication expenses with adoption of a standard online meeting solution.• Coordinated rollout of a secure mobile BYOD program (leveraging Intune), leading to $3M annual savings.• Transformed training services to meet evolving customer needs with a mix of instructor-led and on-demand courses, webinars, custom and curated job aids, and micro-learning videos.

Atlanta, Ga, Us

Directed a matrixed global team through the delivery of large projects and programs focused on Cybersecurity, Identity & Access Management, and core technology solutions including Active Directory, Office 365, audio and video conferencing, VoIP (Cisco), endpoint security and encryption, Windows OS (desktop/server), endpoint devices (PC/Mobile), internet browsers (IE, Edge, Chrome, Firefox), network infrastructure, storage/backups, and remote access. Owned $50M+ project portfolio with responsibility for prioritization, capacity planning, budgets, quality management, execution, governance, and reporting. Key Accomplishments: • Implemented strategy to standardize and modernize end user productivity, communications, video conferencing, online meetings, chat, file storage, and collaboration services. • Migrated 36K worldwide users to Office 365 (Exchange Online, OneDrive, Skype, Office Pro Plus); reduced schedule complexity and accelerated rollouts, leading to $225K savings on $9.7M project.• Identified and delivered $325K/year license savings opportunity and related operational corrections.• Managed roadmaps, standards, and governance processes for core hardware and software. • Managed projects to replace/upgrade 2K end-of-life servers ($7.5M) and 22K PCs ($19.2M); utilized a virtualization and consolidation strategy to reduce server project costs by 50%. • Created a scalable leadership reporting and governance framework for enterprise infrastructure projects.

Atlanta, Ga, Us

Project leader, business analyst and service/product owner with accountability for business-critical IT systems related to financial consolidations and reporting, credit management, cash management, and investment management. Key Accomplishments:• Successfully managed multiple data warehouse, reporting/analytics, and custom application projects. • Reduced bad debt by integrating 3rd party credit scoring data into a custom credit management system.• Drove the evaluation and selection of a 3rd party financial consolidation and reporting solution.

Delivered consulting services to clients in the e-commerce, insurance, financial services, manufacturing, healthcare, technology, and retail industries. Specific roles included Developer, Business Analyst, and Project Manager.

Bachelor Of Science - Bs, Business Administration - Information Technology, Marketing

Master Of Business Administration - Mba