Over 20 years experience as a Fixed Operations Manager. Goal oriented, process driven. Able to develop and implement processes to drive profitability, increase efficiency and increase CSI. Able to build or grow a team of employees while focusing on the customer, customer retention, gross profit, net profit while reducing employee turnover.President of the Cadillac National Service Managers Council 2016. Member of the Cadillac National Service Managers Council. 2016 member of the UTI technician Advisory Board and 2015 - 2016 Wyotech advisory board. Experienced in training and coaching advisers, techs and warranty administrators to improve/implement service drive process, customer contact as far as selling process and status calls, appointment setting, active delivery, warranty expense control and tailor an efficient movement of service vehicles through the shop through the use of electronic dispatching, lateral support or teams as a few examples. Familiar with all three domestic manufactures and several import including luxury. Proficient with Reynolds and ADP/CDK. Experienced in growing the parts business including wholesale. Record setting total fixed operations gross months to include a body shop in 2015 and 2016 at Greiner Motors in Casper Wyoming, with a total fixed gross of mid $700,000 from the low $600,000 and in San Diego going from the low $300,000 to the low $700,000 during my 14 years there.