Mark Soto work email
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Mark Soto personal email
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As a Solutions Architect at ConvergeOne, I work with customers and partners to design, implement, and support innovative and customized solutions that meet their business needs and goals, focusing primarily on platform services. I have 16 years of experience in the Video Communications industry, with a focus in video conferencing rooms/devices, platforms, and peripherals. I also have experience as a VNOC Engineer, Technical Team Lead, Tier 3 Support Specialist, and Video Solutions Architect. As a technical team lead, I was responsible for mentoring, coaching, and guiding our group of engineers and technicians to ensure we deliver the highest quality managed services and incident and problem support. I am passionate about delivering high-quality solutions that leverage the latest technologies and best practices. I have multiple certifications from The SIP School, Poly, Zoom, and Pexip, which demonstrate my expertise and commitment to continuous learning and improvement. My mission is to help ConvergeOne grow and succeed by providing exceptional solutions and services to our clients as well as helping to refine and evolve our internal processes to ensure maximum efficiency and smooth delivery.
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Solutions ArchitectConvergeone Aug 2021 - PresentBloomington, Minnesota, Us -
Technical Team LeadConvergeone Feb 2012 - Oct 2021Bloomington, Minnesota, Us
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Technical Team LeadStrategic Products And Services (Sps) Feb 2016 - Oct 2021Eagan, Minnesota, Us -
Converged Systems Engineer I, Noc ServicesSps - Strategic Products And Services Dec 2014 - Dec 2016
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Technical Services EngineerStrategic Products And Services (Sps) Jan 2012 - Feb 2015Eagan, Minnesota, UsTechnical Services Engineer, focusing on SIP, H.323, and ISDN video conferencing. Responsibilities include troubleshooting, identifying, and resolving technical issues with various Unified Communications equipment including higher level infrastructure devices (TMS, VCS, CMA and various MCUs). Support also provided for Immersive Telepresence Conferencing systems, conference room systems, and desktop systems, as well as A/V equipment in integrated video conference rooms.
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Level 2 Network EngineerGlowpoint, Inc. Jan 2008 - Jan 2012Network and video conference systems support. Responsibilities included troubleshooting, identifying, and resolving various network issues and/or issues with customer managed video conferencing systems. At Glowpooint I worked with an ever expanding pool of network and VC devices including various routers, switches and Immersive Telepresence and other video conference systems from Polycom, Tandberg/Cisco, and LifeSize.
Mark Soto Skills
Mark Soto Education Details
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Itt Technical Institute-OxnardComputer Systems Networking And Telecommunications -
Ventura College
Frequently Asked Questions about Mark Soto
What company does Mark Soto work for?
Mark Soto works for Convergeone
What is Mark Soto's role at the current company?
Mark Soto's current role is Solutions Architect @ C1.
What is Mark Soto's email address?
Mark Soto's email address is ms****@****com.com
What is Mark Soto's direct phone number?
Mark Soto's direct phone number is +197354*****
What schools did Mark Soto attend?
Mark Soto attended Itt Technical Institute-Oxnard, Ventura College.
What skills is Mark Soto known for?
Mark Soto has skills like Tandberg, Video Conferencing, Telepresence, Unified Communications, Ip, Isdn, Cisco Technologies, Telecommunications, Troubleshooting, Managed Services, H.323, Sip.
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