Managed Service with Protiviti on the XBOX Engineering and User Support team (XEUS) at Microsoft.

Systems Engineer / System AnalystManaged the public-facing online service which enables global partners such as HP, Dell, nVidia, AMD, and Intel to submit drivers to Microsoft for certification and publication on Windows Update.• Supported the asp.net application written mostly in C# and SQL• Used PowerShell on a daily basis for deployments, automation, and expedient configurations.Networking• Firewall ACL management • Corporate VLANs and F5 load balancers – routing regional traffic• Comfortable with TCP/IP, DNS, Domains, SSL EncryptionSystems Administration - SQL Management Studios, IIS, and Windows Server• SQL Database, Telemetry, and Reporting Servers • IIS Web, Middle Tier, and Application servers• SCOM servers and agent management• Windows Fail-over Clustered File & SQL Servers on Shared SAN• Automated Monitoring – SCOM (SSMON) • Lab Support – KVM, Hardware, Hyper-V, warrantiesService Deployment and Software Operations• Deployments of new code to live online environments.• Documentation - wrote numerous technical white papers and procedures • Corporate security policies and procedures• Triaging tickets, creating work items for teammates, distributing caseload

Deployed a clustered (Windows NLB) Windows Server 2008 network for the Domains Redirection Service (DTR)Managed the DTR service for 15 months, responding to network needs 24/7/365Scored an impressive 100% Service Availability (uptime) for all of 2009Reviewed and approved VeriSign Brand SSL certificates to the entire Microsoft Corporation, and provided 24/7/365 emergency support for these productsDrafted and maintained extensive documentation required by Microsoft corporate policies (DSS) and industry required, third party audits Wrote numerous technical white papers and proceduresActed as Microsoft's technical resource during a million dollar plus negotiation with the leading SSL encryption corporation, VeriSign Commended for "saving Microsoft over tens of thousands of dollars"Migrated the DTR network to use the WSUService to proactively roll out Microsoft updates seamlesslyCreated both public and team specific SharePoint sites hosting vital information about my serviceReceived many kudos from high ranking technical Microsoft personnel for my emergency response during several incidents involving VeriSign SSL Certificates and vital company properties such as Windows Mobile, MSN, Bing, and Passport (Hotmail)Many more achievements I would love to detail in person

Documented or improved technical proceduresPerformed critical security and maintenance work on live Microsoft sitesEntrusted to handle additional duties for vacationing full time staffRequired minimal training - was able to execute procedures without supervision impressively quickly

Solely responsible for the IT aspects of a 26 million dollar annual e-commerce companySuccessfully deployed and managed every piece of technology for the companyEnsured that VPNs, Firewalls, ShoreTel VOIP systems, domain controllers, internet connections, production network and all other business critical services and devices ran well and reliablyDeployed and administrated a production network hosted at Adhost datacenter. This 15+ server network ran Windows 2003, IIS6, SQL2000, Domain Controller, and management software for Checkpoint Firewalls, Intrusion Detection and Prevention, Anti Virus, encryption, and remote administration toolsRolled out a Windows Server 2003 corporate network which included 20+ workstations, and 5 servers which included many of the aspects listed in the above production network and others such as ShoreTel VOIP phone systems, VPN, and SharePoint ServersCreated and implemented Windows Group Policy Objects that increased productivity, logging capacity, and securityOversaw company network security which included RSA two factor authentication devices, SQL databases, and active directory policies and accountsCoauthored and tested our disaster recovery plan that involved bare metal restores of servers, tape backups, and rebuilding SQL database - all in a timely manner.Entrusted to be the only employee to have access to offsite security deposit for company digital assets which included backups of company SQL database. Victoriously volunteered to fly; a massive Zombie attack to retrieve a DDoS Mitigation Device from the Vendor and returned to Seattle in time to install the device before opening of business the next day. The installation was executed so skillfully that it caused 0 seconds of down time.

Installed fiber optic equipment onsite in telecommunications facilities in commercial and government buildings, including the Port of BellinghamDeployed, configured, and managed line of sight microwave receivers for clients to receive OpenAccess wireless broadband serviceSuccessfully handled a DSL outage issue with our largest client, a Native American Tribe, so diplomatically that the Chief personally bestowed the gratitude of his entire tribe to my companyConfigured and administrated switches, routers, web hosting and other aspects of the ISP. Maintained VOIP systems, DNS, etc

Rated very high in bugs foundWorked with producer to improve playability Acted as IT for the test department deploying new workstations and network support, reworked the test lab with new OS images

Repaired, upgraded, or built five to eight computers a day on averageCreated and updated work orders detailing my services renderedResponsible for emergency expedited diagnostic service for business clientsConsidered one of the most profitable technicians in Compucare

Responsible for informing and advising clients about our vast selection of computer partsAssembled orders of appropriate parts and participated in inventory control measures

Created and managed a modest but successful retail game store primarily selling trading card games and hosting eventsResponsible for every facet including ordering, inventory, bill paying, budget control, advertisement, and event scheduling