Mark Spear Email & Phone Number

Perth, Australia

Providing high quality customer service Telstra consumer customers Identify sales opportunities and follow through activation of customer solutions.Action and resolve Level 3 customer complaints prior to escalation to the Telecommunications Ombudsman.Give support and back-up assistance to the management group when required.Provide specialist mentoring and back fill team leading on legacy data bases.Supply international roaming support for customers travelling overseas.; and resolve management identify health and safety concerns. Member of Proactive Solutions Team ( Complaint resolution )Follow up team reprocessing complex order issuesFill in training role

Action sales leads both outbound calls and on road salesGive support and back-up assistance to the management group when required.Provide specialist mentoring and back fill team leading on legacy data bases.Supply international roaming support for customers travelling overseas. Identify potential sales opportunities/winbacks and action.Assist and resolve management identify health and safety concerns. Ensure a safe and healthy workplace in accordance with Health, Safety and Environment legislation and compliance with EEO principles.

Assist financial planner on sales calls (face to face and inbound / outbound calls) Maintenance of customer records Communicating with Insurance company underwriters.Travelling state widePreparation of Statements of Advice

Face to Face sales.Self Mange call schedules. One on one training and classroom setting training.Leading sales meetings.Maintain sales standards within Territory Manager teams.Exceeding semi annual sales and customer retention targets

Diploma Financial Planning

Diploma Financial Planning