Mark Spears Email & Phone Number

Atlanta, Ga, Us

- Utilized custom CRM software for account and pipeline management.- Managed incoming calls, greeted and directed facility visitors. - Conducted outbound and inbound sales calls to companies for recycling service sales. Negotiated pricing and brokered services and equipment. - Coordinated with multiple third-party vendors for various services such as brokerage, freight transport, electrical work, recycling, photography, and manual labor.- Oversaw the preparation of contract documents for multiple services.- Tracked and managed invoices, checks, insurance certificates, etc., for multiple services across companies. - Controlled and organized various documents and conducted filing. - Conducted interviews and made hiring recommendations.

- Orchestrated day-to-day operations, specializing in hiring, onboarding, and executing comprehensive training programs.- Collaborated with other members of senior leadership to align training initiatives with company objectives.- Managed and mentored a team of trainers, ensuring seamless dissemination of information through training manuals.- Conducted interviews and hired new employees. - Designed all training materials.- Controlled and organized various documents and conducted filing. - Conducted in-person and remote training sessions

- Pioneered and developed the Training Department from inception, establishing the company's first formal training program.- Conducted interviews and hired new employees. - Designed all training materials.- Conducted in-person and remote training sessions for all departments: procurement, receptionist, sales, logistics, shipping & fulfillment, value checking, computer repair, e-commerce, safety and more.- Controlled and organized various documents and conducted filing. - Executed multifaceted roles, handling diverse responsibilities encompassing HR, training, and others.

- Supervised a team of appointment setters. - Trained newly hired members of the department.- Engaged in face-to-face meetings to meet with prospective clients. Delivered presentations, conducted needs assessments, and gathered client insights.- Developed and refined scripts & verbiage used on phones. - Developed and oversaw KPI's of the department.

- Placed outbound calls to companies, sold recycling services, and set appointments for decision makers.

- Conducted new agent processing and orientation, delivering comprehensive training on enterprise and client policies, scripting, automation, and software programs. - Led and motivated teams of 10 - 40 agents, focusing on sales strategies, coaching, and performance development.

- Oversaw new agent processing, emphasizing orientation and training in sales, motivation, and residual coaching.- Managed operational aspects of calling floors, handling scheduling and conducting statistical analysis to optimize caller performance. - Managed day-to-day operations, including scheduling, analysis for performance evaluation, and first-level call quality assurance.

- Managed incoming calls, effectively selling various products/services including Medicare Part D, insurance, subscriptions, and identity theft protection. - Resolved customer account issues, billing inquiries, and provided comprehensive customer service support.

Associate'S Degree, Criminal Justice

Education record

Associate'S Degree, Criminal Justice And Corrections

Associate'S Degree, Criminal Justice And Corrections