Interim COO/CMO, Reporting to the CEOVisionpros is the second largest Online optical store in Canada with the majority of the sales focused in the US market (80%). A family owned and operated business that I was brought into in order to prepare them their acquisition by CloudMD.• Cleaned up spend and mismanagement of Marketing reducing spend from 25% to 12% at the same time increasing revenue by 20%• introduced Affiliates driving $100K in sales monthly • Drove 20% increase in topline sales well at the same time maintaining 10% EBITDA • Improved gross margin from 16% to 32% cleaning up double dipping and over reliance on heavy discounting• Responsible for entire P&L• Prepared the plan for flow for ERP implementation and operations processes.

Vitrum Glass Group, Reporting to the PresidentVitrum with over 300 employees in Langley and Calgary. A family owed glass fabrication company with head office in Langley, with sales across Canada and the U.S. Responsible for all Production, Marketing, Sales, Human Resources, Business Development and Customer Support.• Implementation and developed the strategic plan for growth and training focused on rapidly increasing our workforce as part of the additional of 180,000 square feet of production.• Identified and measured teams to KPI designed to show true growth and opportunities.• Delivered on plan to reduce reject rates and identified huge opportunity in companies data warehouse .• Completed a plan and was preparing to implement to fix current forecasting and capacity planning.• Coaching and mentoring of direct reports teams improving employee engagement and skills.

Reporting to the CEO.Essilor has 9 Billion Euro revenue and 60,000 employees worldwide.A fast-paced ecommerce and retail company with head office in Vancouver, with operations across Canada, U.S., Australia, New Zealand and Japan. Responsible for all Production, Fulfilment, Customer Experience, as well as an interictal part of the companies executive team.• Implementation a change management culture partnering with Douglas College teaming reporting in Lean-Six Sigma theories.• Development Strategic Plan and roadmap, to move production from China to India to reduce costs and improve service.• Delivered on plan to bring same day service to Vancouver customers for online delivery.• worked with transportation partners to improve service and reduce costs for all Canada customers.• Created a data Analytics team focused on preparing better reports and data to improve on performance and customer experience .• Realigned customer service team focusing on end user experience.• Coaching and mentoring of both direct reports and there teams improving employee engagement and skills.

-Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the Fulfillment Center to meet and exceed business plan.-Worked on Kaizen events both as a leader and participate improving productivity and eliminating waste.-Responsible for the overall safety, quality and performance and customer experience of either inbound operations.-Sets and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.-Leverage my Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area-Successfully mentored multiple members of my team into success promotions within Amazon-Take proactive steps to ensure that best practices are shared across all departments, shifts and among the network-Had Kaizen lead event implemented across Canada network leading to major cost savings -Work closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives

-Organizing Factory assessments in regards to Social compliance and C-TPAT for Asian factories.-Managing and supporting the warehouse managers and team in 40 factories through Asia-Interpreting and implementing policy based on customer Vendor Manuals.-Preparing production forecasting -Preparing and sending in GTIN and UPC codes to suppliers -Understanding of Both Canadian and US trade requirements (10+2, CPSIA, FDA,FCC)-Interpretation of tariff’s and duty for both import’s and exports-Working with and maintaining outside warehouse and distribution both in Canada and the US.-Managing and supporting 5 warehouse throughout Canada and the US working both as an Supplier to major box stores (Walmart, Costco, and Target) as well as sales to end users through our Superexline division-Understanding our Supply Chain and working with Outside sources to offer customers alternative purchasing methods-Working with International manufactures assisting with process and compliancy -Work with government regulations organizations including health Canada -Organizing and planning specialized kitting with regards to first aid kits both for retails and end customer