• Technical referral for both internal and external engineers including IME’s.• Training and coaching for new and existing engineers.• High value referral for engineers.• Complaints handling and resolution.• Control and monitoring performance statistics.• Provide direct support to various department leads withing Engineering, claims, Solus. in quires / resolution.• IT issue resolution.• Managing various work streams and distributing the work to the most appropriate engineering resource.• Salvage training and awareness.• Problem solving.• Managing various work streams and distributing the work to the most appropriate engineering resource.• Salvage training and awareness• Create a positive and ethical working climate that is conductive to attracting, retaining, and motivating a diverse group of high performing employees.• To deliver the business strategies that maximise repair throughput performance across the group, whilst controlling operational costs.• To build and maintain motivated and skilled teams through effective leadership, development, mentoring and coaching.• Manage and lead engineering resources across the region to achieve the optimum balance between service & indemnity spend.• Generates ideas about future repair initiatives whilst maintaining up to date knowledge of the marketplace, our competitors, and trends.• Works across Operations and Head Office functions to embed the Solus strategy, business priorities, methodologies, and measures.• Ensures that the operation complies to all policies and procedures relating to Security, Health and Safety and Governance.

Overall control over the workshop and the staff within it.Responsibilities included using contracts to promote fleet repair agreements.The Bodyshop was returning a profit, which it had failed to do over the two previous years.

Employed to enhance the set up of the branch, moving into service, MOT and warranty work as well as sales.Overall responsibilities included running the sales and service department as well as dealing with a host of other matters, such as staffing, marketing and sales initiatives, for example, using contacts to promote fleet sales agreements.The branch is now profitable when historically the sales area had run at a loss

Responsible for 5 engineers in my area. Controlled costs at 8 approved repairers across my area.Monitored and controlled complaints, dealing with them proactively and in the best way possible to retain customer loyalty. Point of technical referral for my area and the surrounding areas. Auditing, training and quality control, for my staff and repairers including non-approved repairers. Deputised for the Area manager in his absence.