Store Manager
CurrentSenior manager on the region who is called upon to deal with situations if the regional manager is not on dutyDelivering exceptional customer service to all customers, handling face-to-face, telephone and email enquiries. Audit compliance achieving 99% average for the year Dealing with debt management of customers’ accounts on a daily basisIn depth reporting and analysis to assess and improve my own, the store and team KPI’s. Daily and Weekly coaching of colleagues to refine their contribution and sales skills as per the company guidelines Average conversion rate of 38% for last financial yearData protection and entry Account management including credits, debt write offs, statements, allocating payments stock and merchandise orderingGeneral housekeeping and maintenance of the store
