Air Operations Agent Ii
CurrentResponsible for coordinating the day-to-day air import and export of international freight forwarding shipments out of the USA based upon customer requests.-Works with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer’s request is satisfied. -Prepares profitable quotations accurately. -Completes shipment process in Cargowise, including data entry, pickup/delivery scheduling, AES entry, airline bookings, routing, and operational milestone updates. -Tracks and communicates all delays, damages, problems, and work to resolve customer issues. Responsible for all aspects of air import and export international operations such as customer service, data entry of shipments, operations and billing. -Ensures all shipments are properly billed within company guidelines and timelines.