Mark Squire Email & Phone Number

Fulbourn, England, United Kingdom

Business Development & Business Plan creation of Software Start Up. Process Framework implementation.

Hatfield, England, United Kingdom

Led, defined, measured & implemented Business Improvements, whilst successfully managed key stakeholders up to chief level.Won Director’s Award in recognition of Outstanding Achievement.Reduced Customer Complaints by 70%. Initiated, developed, managed & launched a £0.25m improvement project across Sales teams. Lead stakeholders to improve Sales processes. Reduced Device Pricing errors, by 90%, through leading & driving Process Improvements.Payment Card Industry Regulations – Increased compliance to PCI regs by gap analysis & lead action owners to ensure positive compliance.Emergency Services Network – Managed improvements & quality tasks in support of the Process Operating Model. Acted as Interim Quality Manager for Radio Access Network Conducted Internal Quality audits against ISO9001 & escorted External Certification Auditors.

Hatfield, England

Defined, measured & implemented Business Improvements for the following, whilst successfully managed key stakeholders up to chief level;B2B Sales – Improvements lead to increased Business Sales of 20% & reduced complaints by 65%. Device/Tariff Launch improvements resulted in a consistent process with end-to-end Governance.Customer Incident Management – improved SLAs & increased pro-active prevention. Improved Delivery consistency & engagement of the Products & Services Introduction process. Implemented Project Management process across key business domains, removing duplication, interface issues & increasing PM unity.

Hatfield, England, United Kingdom

Managed team of Quality professionals, delivering improvement projects & internal Quality audits.Member of EE Joint Venture team. Helped define the Network Organisation processes & identified Key Network & Enterprise Processes. Process lead for Transformational Taskforce driving efficiency across Network processes. Implemented new IT & NT Fall-back processes prior to the successful National Roaming launch. Reduced user's interaction time by 75% for the Network Security “Ticket” Handling process. SIM Provisioning process improvements resulted in reduced errors & reduction in CAPEX.Implemented new HLR Migration process resulting in no network errors or customer impactIntroduced a Project Gate Review process, reducing stage errors, rework & project delays.SME for SAP ERP Project Systems & 1st line ensuring it continually met user’s requirements.

Hatfield, England, United Kingdom

Firewall Change Process improvements - Reduced implementation time & error rate by 85%.Improved Mobile Billing platform & process to prevent future incidents & loss of revenue.Delivered a common Project Initiation Process across T-Mobile European Business Units.Lead interface for DT audit, ensuring successful Key Audit & Action closedown on behalf of CTO.

Hatfield, England, United Kingdom

Key Quality interface with Key Global suppliers ensuring QA contract requirements were adhered. to, through KPI monitoring, Design Verification, Process & Product Quality Audits. Implemented processes to enable the business to enact Government requests related to Terrorist Threats & Emergency situations.Lead Business Continuity projects across T-Mobile Europe, reducing Key Business risks.Improved Picture Messaging customer on-boarding process

Borehamwood, England, United Kingdom

Improved Key Suppliers products & Services by performing design verification, process & product Quality audits.