Mark Stackhouse Email & Phone Number

Seattle, Washington, Us

Collaborate with and sustain a positive working relationship with internal and external stakeholders to design, develop, and deliver strategic learning materials and workshopsDrive curriculum journeys, courses/programs, development of learning resources, create and retool courses/course segmentsAnalyze and evaluate the effectiveness of learning materials and instructional approach for our targeted audienceFacilitate on premise and virtual learning sessionsCreate process documentation and other self-service instructional guidesManage the lifecycle of learning projects from design and development, through delivery and assessmentDefine training schedules to support product deployment efforts, then report the measured impact of trainings to various stakeholdersMentor and conduct onboarding and training for new Customer Experience team members by training the trainerStay current on training practices and drive process improvements for customer training programs

Analyze training needs for clients and suggest learning strategies, development tools, and delivery methods.Plan curricula and training courses using e-Learning, virtual instructor-led classes, video, and cutting-edge non-traditional methods.Develop high level outlines, storyboards, graphics, templates, and e-Learning courseware as needed.Conduct quality assurance on developed materials.Provide technical consultation for maximum compatibility between SCORM packages, the client’s LMS, and the end user’s browser.

Ashburn, Virginia, Us

Managed the entire global team of instructional designers, project managers, e-Learning developers, and graphic artists for the Custom Content practice.Performed pre-sales analysis with clients and guided discussions regarding learning strategies and delivery methods.Developed standard pricing models, staffing structure, and base timelines for all types of projects within the Custom Content practice.Scoped and managed on-time and on-budget projects as project manager for individual projects.Planned curricula and training courses using e-Learning, virtual instructor-led classes, video, and cutting-edge non-traditional methods.Grew and maintained relationships with client Learning and Development managers and HR personnel.Provided clients with ongoing high-level technical support and training rollout consulting post-project.Researched the latest developments in the science and psychology of adult learning, with a business-oriented perspective.Developed on-going communication with the SMEs during the project life cycle to ensure a clear understanding of the content and client satisfaction with the storyboard.Organized core content materials for easy access and reference during and after the project.Created storyboards based on clear objectives and sound theories of instructional design.Adhered to the ADDIE process and in-house process for content creation.Provided expertise in authoring tools. Reviewed courseware during every stage of production to ensure it was being built to the satisfaction of the client.

Worked as a freelance instructional designer for a variety of clients.Collaborated directly with clients to determine course objectives.Wrote high level course outlines and design documents.Identified existing content and reorganized into instructionally sound eLearning courses.Performed a “deep dive” into the subject matter in order to learn the tools, processes, and challenges facing the target audience.Interviewed and obtained content from Subject Matter Experts (SMEs).Created job aides and supplemental materials.Designed interactions via storyboards to engage the learner.Reviewed courseware for quality assurance and instructional integrity.Adhered to project timelines, templates, and standards documentation.

Santa Clara, California, Us

Team ManagementManaged the entire development team, consisting of programmers, graphic artists, eLearning developers, and desktop publishers. Interviewed and assigned resources to roles for projects.Determined cost estimates and development timelines.Actively guided and supervised high-level development on all projects.Devised and enforced development standards and processes.Performed quality control validation of all development work.Content CreationWorked with clients, SMEs, and internal team to gather source material.Wrote high level outlines and storyboards using modern instructional design principles, and rewrote existing training.Programmed custom eLearning courseware in Articulate, Captivate, and Lectora for a variety of LMS platforms and mobile devices.Designed graphics, themes, templates, and GUIs.ConsultingPerformed needs analysis with clients and guided discussions regarding learning strategies and delivery methods.Educated clients on best practices for performance improvement, learner experience, and stakeholder satisfaction.Proposed custom development solutions to meet client needs, such as mobile learning, scenario-driven, and role-based training. Served as the ongoing central point of contact for clients in regard to courseware development and technical discussions, and provided supplemental project management. Researched cutting-edge trends and innovative technical solutions in the development, delivery, and evaluation of training.

Troy, Mi, Us

Content CreationProvided consulting in creating eLearning, Instructor-Led, and Virtual Instructor-Led Training. Developed hundreds of advanced interactive e-Learning courses using Lectora, Articulate, Captivate, and Flash.Designed rich learning visuals through graphic design and carefully chosen and enhanced photos. Crafted visually engaging yet practical graphical user interfaces (GUIs) and templates. Designed a variety of printed materials for Instructor-Led training, including instructor guides, participant guides, handouts, brochures posters, and games. Provided supplemental instructional design and technical writing.Interpreted and applied client LMS, technical, and design requirements to all projects.Team ManagementSupervised a team of programmers, graphic artists, eLearning developers, and desktop publishers.Directed workflow between departments during the development process.Collaborated on budgets and timelines, and assigned personnel appropriately.Interviewed and helped select contract resources for projects.Devised and enacted quality standards and procedures within projects.Served as the central point of contact for my team, both internally and externally.Engaged with clients to discuss innovative solutions to their needs.Trained team members and instructional designers on the principals of eLearning and specific software packages.

Designed Instructor-Led Training manuals and supplemental materials in Word, and presentations in PowerPoint.Collaborated with other Instructional Designers and Technical Writers to determine approaches to training design.Interpreted client expectations and standards in collaboration with project management. Created illustrations and edited photos for use in training materials.Designed logos, posters, book covers, handouts, web graphics, and brochures for a wide variety of clients.

Columbia, Md, Us

Designed Instructor-Led Training materials in Word, Pagemaker, and PowerPoint. Trained Technical Writers and Subject Matter Experts in the usage of templates.Composed illustrative graphics, and carefully selected/altered stock photos for use in training materials.Trained peers on advanced software packages such as Adobe Creative Suite and Microsoft Office.Designed logos, diagrams, book covers, web graphics, brochures, and marketing materials for a wide variety of clients.Delivered dozens courses via General Motor’s University’s distance learning technology, adhering to a strict set of standards for broadcast television.