Mark Staley Email & Phone Number

Breckenridge, Mi, Us

Midland, Michigan, United States

CSR

Saginaw, Michigan Area

● Managed daily operations of a $1.8MM facility ● Supervised grounds maintenance and operations ● Set up and maintained projectors as well as troubleshoot issues with A/V equipment● Researched new technologies to provide better services for the customers as well as save money● Supervised customers/employees to ensure all campground rules and safety ordinances were followed● Provided exceptional customer service to guarantee each guest had an enjoyable visit● Continuously… Show more ● Managed daily operations of a $1.8MM facility ● Supervised grounds maintenance and operations ● Set up and maintained projectors as well as troubleshoot issues with A/V equipment● Researched new technologies to provide better services for the customers as well as save money● Supervised customers/employees to ensure all campground rules and safety ordinances were followed● Provided exceptional customer service to guarantee each guest had an enjoyable visit● Continuously improved the customer experience by ensuring all expectations were met and implemented new procedures as needed to provide ongoing exceptional service● Promoted business on social media and website pages● Developed plan to ensure WIFI access to all guest● Investigated and resolved issues with WIFI access points as well as contacted the service provider to resolve issues long term ● Assisted customers with technical issues as it pertained to WIFI network connections Show less

Midland, Michigan

● Provided technical and product information to existing and prospective customers● Processed requests via phone and email for product information, samples, and additional information that was requested regarding a product● Documented customer requests in CRM to track customer data and analyze interactions● Followed business rules while providing solutions to customer inquiries● Escalated inquiries to subject matter experts if technical expertise was needed● Generated MSD… Show more ● Provided technical and product information to existing and prospective customers● Processed requests via phone and email for product information, samples, and additional information that was requested regarding a product● Documented customer requests in CRM to track customer data and analyze interactions● Followed business rules while providing solutions to customer inquiries● Escalated inquiries to subject matter experts if technical expertise was needed● Generated MSD and product technical information from SAP Show less

● Led teams to ensure all aspects of projects were completed efficiently for Dow Chemical ● Met with Project Manager and the Construction Representative to prioritize resources and confirm deadlines● Established project goals, policies, procedures, and performance criteria to align with company policy and contract specifications ● Was responsible for daily operations of projects including maintaining budgets, time management, and all safety programs● Organized daily meetings… Show more ● Led teams to ensure all aspects of projects were completed efficiently for Dow Chemical ● Met with Project Manager and the Construction Representative to prioritize resources and confirm deadlines● Established project goals, policies, procedures, and performance criteria to align with company policy and contract specifications ● Was responsible for daily operations of projects including maintaining budgets, time management, and all safety programs● Organized daily meetings with team members to assess the progress of the projects● Held weekly safety meetings to discuss any safety concerns that had arisen throughout the project ● Adhered to local, state, and national construction guidelines and regulations Show less

Master'S Degree, Management/Information Technology Managment, 3.68

Activities and Societies: None

B.A, Industrial Supervision And Management; Construction Management

Activities and Societies: National Home Builders Association