Mark Stanbridge Email & Phone Number

London, England, United Kingdom

Plays a leading role within the day-to-day operations of a fast-paced contact center providing outsourced sales, technical support, customer service, and other business processes for large blue-chip organisations.Motivating and managing a diverse cross-functional workforce of 25 Agents ensuring full adherence to all KPIs and SLAs, while creating a culture.

• Provided strategic direction for a multidisciplinary team of 200 in coordination with the Store Manager within a high capacity, fast-paced store serving over XXk customers per week
• Championed the highest level of customer service whilst managing the store’s sales performance, ensuring that all targets and KPIs are consistently achieved: weekly turnover of XXXk and profits of approximately £XXX.
• Oversaw all aspects of daily operations including the effective allocation of resources, management of profit and loss, and payroll
• Achieved consistent increases in-store revenues through embedding a strong focus on customer service, teamwork and staff development
• Established a culture of high-performance by overseeing recruitment, managing KPIs, investing in the development of colleagues, and providing regular support
• Championed all aspects of governance and compliance within the store; builds and maintains control of instore procedures and the quality of stock management

Facilitating all methods and processes for team to achieve KPIs in sales and customer satisfaction, utilising various methods of management and leadership, providing inspiration to sub-ordinates and Managers through initiatives, engaging dialogue and leading by example, also overseeing brand promotion and ensuring all point of sale material resonates with.

Key Responsibilities:Reported on buying trends, customer needs, profits etc, maintained outstanding store condition and visual merchandising standards, developed business strategies to raise customer’s pool, expand store traffic and optimise profitability, met sales goals by training motivating, mentoring and providing feedback to sales staff, also ensured.

Initially employed as Nightshift Manager, I headed a team of 4 in all aspects of hotel operations, proactively handling and resolving issues and training and motivating staff to meet business needsI put my extensive IT skills into good use, completing night audits and checking F&B banking figures, ensuring achievement of optimum revenue per room, and.