Mark Stanbrook Email & Phone Number

United Kingdom

United Kingdom

Starting up a European Customer Support organisation within TetraScience as the first engineer into the new team. TetraScience improves and shortens R&D cycles in data-driven science, particularly life sciences and pharmacology, by giving researchers access to their data in a way that is portable and searchable by bringing disparate data sources together.

Remote

After another merger I continued in the same role of 3rd line support of large scale messaging and email security platforms for large telecoms operators and similar customers with millions of end users.Management of customer expectations, working to strict SLA and KPI measures and delivering first-class platform improvements over a multi-year lifecycle.

Buckinghamshire

Critical Path merged with Openwave to form OpenWave Messaging. Job continues as before.

Buckinghamshire

Mirapoint merged with Critical Path in 2012 and I was promoted from Senior Technical Support Engineer to Team Leader to have more responsibility for the staff around me whilst continuing with the technical aspects of fixing customer problems.

Buckinghamshire

Mirapoint sold Email, Security and Archiving solutions on an Appliance model. As a Senior Engineer I had responsibility for Third and Fourth line support of the entire product range, from the Linux kernel up through the services to the applications and user front-ends. The role required an ability to troubleshoot customer issues from a general symptom to a.

Development of Secure Messaging environments.Deep knowledge of SMTP and X400 as well as LDAP and X500 directories was required to develop custom solutions for SC Cleared projects to tight deadlines and pinpoint QA testing.Most development work was done in Perl and Visual Basic, pulling, modifying and pushing directory information around multiple platforms..

From leaving university I worked my way up as a self-employed IT contractor from desktop support to enterprise email and Linux systems engineer. Along the way I worked with everything from DOS to AS400's, Netware, Active Directory, HPUX, OpenMail, MS Mail, Exchange, Domino, IPX and TCP networks, telecoms and much more. I worked in finance, services.

B.Sc., Physics With Computing

Education record