Operate as business owners and was responsible for ensuring operational and financial excellence of their financial center while fostering a customer-centric environment. As the leader my responsibilities included building, leading, managing and coaching a team of sales and service professionals to meet and exceed the needs of their customers. Lead a team of six associates. Increased customer service score from 59% to exceed target by 45% 85.5% in three months and maintained it for six months.

Perform financial and statistical analyses, conduct research, and prepare support documentation and client presentation materials. Conduct audits on Financial Centers, reviewing operations, risk and compliance. Consistently completed semiannual reviews at or above 140% for eight years. Owner of 70 Financial Centers with an average 10 associate and a budget of approximately $300,000.00.

Manage internal payment processing activities. Key responsibilities included supervising 11 associates and their day-to-day functions. Problem resolution and executing transactions within specific operations units. Additional responsibilities included motivating, coaching and developing associates to achieve optimal performance results. Lead all projects and continually utilized independent judgment.