Mark Stead Email & Phone Number

San Francisco, California, Us

Irvine, California, Us

Mammoth Lakes, Ca, Us

Helpdesk Technician, Information Technology Mammoth Lakes Hospital, Mammoth Lakes, CA First level support for active directory requests, software, hardware and computer related equipment supporting over 60+ applications. Tailor communication in respect to customer and situation, customers include doctors, administration staff, front line employees and senior management.  Developed workflow analysis and design to aid in project execution.  Prioritize and gathers information for incoming service requests from hospital employees, opening work orders and documenting action taken.  Interacts with management to define and fulfill open communication of work orders, including interactions between other support departments: IS, Telecom, Biomed, and nursing staff.  Interprets verbal or written problem explanation through a variety of methods; promotes timely resolution with manufacturer or vendor support organizations.  Responsible for the re-imaging of software and deployment of newly re-imaged laptops to hospital staff. Manage system issues, determine root cause and coordinate/educate other staff through process for escalations. Strengths include quality assurance testing in multiple environments to analyze all impacts of potential system fix.

Bethesda, Maryland, Us

Engineering Technician, IT Specialist Westin Monache Resort, Mammoth Lakes, CA  Helping the guest experience by fixing network related hotel issues.  Maintain the software updates required for the front desk, business center and support department computers. Working closely with other departments to solve hotel maintenance and network problems Previous accomplishments: Daily repairs of property and upkeep of insuring the guest experience is positive During that same time period, collaborated with General Manager to reduce labor costs, schedule associates based on demand and deliver a productive workplace, continually evaluating operations to meet restaurant goals and objectives.