Mark Stenstrom Email & Phone Number

Denver, Co, Us

- Overview: Direct strategic advertising and franchise support for the largest Grease Monkey® franchisee in Denver, CO, encompassing 24 locations in Colorado and Arizona. Collaborate with operations and management teams to drive customer acquisition and retention through digital, CRM, and community engagement channels. - Key Responsibilities: - Advertising Strategy & Implementation: Develop, execute, and analyze multi-channel advertising campaigns and budgets, focusing on customer acquisition and retention. - Store Acquisitions: Oversee the seamless integration of new locations, ensuring proper implementation of POS systems, SOPs, and fleet accounts. - Fleet Account Administration: Manage the acquisition, administration, and retention of fleet accounts, ensuring client satisfaction and timely receivables. - POS System Implementation: Lead the deployment and optimization of POS systems across all locations.

Accounts Receivable and Billing Specialist | Fleet Account Administrator: Fleet account administrator working with 250+ fleet accounts that utilize Grease Monkey® for their fleet services. Processed $880k+ in fleet account receivables in 2022. Optimized billing options for customers to receive electronic invoicing and payments, reducing postage costs and average days to pay.Company Advertising & Promotions:Creating ad campaigns, designing ad creative using Adobe Photoshop, coordinating commercial shoots, managing all digital and print marketing and advertising including 14 Facebook pages, Yelp pages, Google Business listings and other platforms. Composing monthly marketing emails to customers using Constant Contact and managing CRM programs. Ensuring adherence to Grease Monkey® brand marketing standards.Company IT Coordination:Controller for Google Workspace admin console for company hosted email. Retail store POS system maintenance/support with training, reporting, inventory, calendars, employee and fleet set-ups, data transmittal to central office and working with POS system provider on troubleshooting. POS system hardware troubleshooting and upgrade/maintenance. Main contact for telecom providers and POS system provider.Company Administration:- Processing store receipts and paperwork for entry into Sales Journals in Quickbooks Pro.- Maintaining digital filing storage to reduce paperwork and improve record keeping.- Issuing gift certificates for community donation requests.- Ordering office supplies, custom business forms and ad specialties for 14 franchise locations. - Process and enter bills for payment in Quickbooks Pro. - Employee orientations and new hire documentation including E-Verify. - Complete daily projection reports (sales and customer count) for owners and 14 locations. - Provide additional administrative back up to Office Manager. - Respond to general customer inquiries on social media and online submission forms.

Greenwood Village, Colorado, Us

Direct assistant to VP of Marketing & Communications and provided marketing support for franchisees. Implemented and coordinated annual franchisee conference, quarterly training schools and annual regional training events.Supported corporate departments including field representatives and materials preparation for CEO & CFO. Managed company's intranet communication system for franchisees and technicians and corporate staff. Implemented employee certification program. Completed projects for Marketing Department and Sr. Field Marketing Director. Scheduled meetings, arranged RFPs, completed most department correspondence and maintained all marketing filing systems.Oversaw production of quarterly corporate newsletter and all monthly email and hard copy communications to franchise network.

Greenwood Village, Colorado, Us

Department Assistant to Marketing Coordinators, Marketing Director and VP of Marketing & Communications.Assisted Field staff with administrative duties. Inventory management of corporate ad specialties.Data entry, materials and meetings preparation and set-up.Promoted to Communications Coordinator in 1 and half years.

Co-Managed leather & shoe repair shop in Parker, CO.Assisted customers and completed general and specialized repair work. Created inventory management system. Ordered materials, inventory and supplies. Collected and arranged deposits. Washed and repaired horse blankets. Repaired horse saddles and horse riding equipment. Repaired shoes, boots and belts/bags.