Over ten years experience in telephony and customer focused roles in the financial services industry, recruitment and sales. Have worked as a Customer Quality Associate for a large inbound complaints department at Barclays. Most recently worked in customer services in the automotive industry.
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Customer Service AssociateCarstore Jul 2023 - May 2024Northampton, England, United KingdomAssessing, negotiating and purchasing used cars from customers for business inventory. -
Quality AssociateBarclays Mar 2018 - Dec 2021Northampton, United KingdomMy main responsibilities in this role include; marking phone calls using existing frameworks, providing clear feedback using internal systems, managing risk and attending regular conference calls. -
Subject Matter ExpertBarclays Mar 2016 - Mar 2018Northampton, United KingdomWorking as part of a small telephony team within Barclays Uk Secured Lending PPI Complaints. My role consisted of supporting the team with queries, problems and assistant managing.
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Customer Service AssociateBarclays Jun 2013 - Mar 2016Northampton, United KingdomPart of an inbound call team for Barclays UK Secured Lending PPI Complaints. Managing customers expectations regarding new, ongoing and old PPI Complaints.
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AdministrativeBarclays Aug 2012 - Nov 2012Northampton, United KingdomThis role entailed searching for and obtaining copies of old customer applications for Barclaycard products across a number of systems as well as CDs. The applications were reviewed as part of the PPI Complaints process.
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Recruitment ConsultantId Medical Oct 2011 - Jun 2012Milton Keynes, United KingdomRecruiting and placing nurses in predominately adhoc roles across a large number of UK hospitals. -
Sales SupportId Medical Jan 2011 - Oct 2011Milton Keynes, United KingdomObtaining references from hospitals for Nurses in the process of joining the agency.
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Lead GeneratorBluecherry Telecom Jun 2010 - Dec 2010Milton Keynes, United KingdomBusiness to business sales mainly using outbound calls to generate leads and interest. Roughly 200 outbound calls a day.
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Mark Stern's current role is Over 10 years experience in financial complaints, quality control & procedures and customer service..
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