Mark Sternal Email & Phone Number

Asheville, North Carolina Area

• Worked with 57 clients (and counting) to guide them through the process of opening independent businesses with the primary focus being in hospitality managementAchievements:
• Successfully coached clients on menu design, cost control, labor, pricing, and optimization of space
• Pre-loan site evaluations of dozens of spaces to determine investment needed to upfit for commercial kitchen and dining purposes
• Average score of 5 out of 5 for overall satisfaction score from clients… Show more Worked with 57 clients (and counting) to guide them through the process of opening independent businesses with the primary focus being.
• Average score of 5 out of 5 for overall satisfaction score from clients at end of projects
• Helped create hundreds of jobs in 17 Counties throughout Western North CarolinaMountain BizWorks creates economic opportunity for the people of the mountains and foothills of North Carolina. We help small businesses.

Western North Carolina

• Managed team of 178 people in 17 Subway locations across 4 districts and 2 statesAchievements:
• Leveraged relationships to position company for strategic growth
• Grew small Franchisee from four units to a dual-state, multi-district, 17-unit operation in under two years
• Developed best practice training and operations plans for team of nearly two hundred employees
• Worked with Subway Corporate partners to maximize profit and efficiencies

Western North Carolina

• Oversee 40+ restaurants by developing effective relationships with their franchisees in order to align the restaurants with corporate goals and facilitate overall business growth.Achievements:
• Increased unit profitability by minimizing food waste and maximizing throughput times
• Assisted in increasing overall customer satisfaction scores by 50% through staff education and implementation of best practices.
• Consistently place in the top 10% on all company wide initiatives

Asheville, North Carolina Area

• Created a service industry desk for the company focused on Executive positions within the hotel, food & beverage, and senior care sectors.Achievements:
• Increased company revenues within the Executive Search Division by 80%
• Built a network of clients creating demand for services and candidates not attainable prior to creation of this division
• Expanded territory to include the entire Southeast

Asheville, North Carolina Area

• Market Leader recruiting Executive level construction talent for a territory encompassing Northern California to SeattleAchievements:
• Grew book of business within the territory by 50%
• Attained top 20% of the company’s standings within the second year of employment
• Added on average 300+ new candidates to the company’s database annually

Asheville, North Carolina Area

• Responsible for promoting, sales, staffing, and execution of operations for hundreds of private events, festivals and trade showsAchievements:
• 300% increase in annual sales over four-year period
• Obtained preferred vendor status with 22 regional event centers
• Recruited and built team including both front and back of house employees

Asheville, North Carolina Area

• Managed food manufacturing production kitchen whose clients included several large regional grocery and prepared food outletsAchievements:
• Leader of team whose production capacity grew month over month by 65% for two-year growth period
• Increased shelf life of company’s core product resulting in the landing of largest contract in company’s history
• Oversaw infrastructure remodeling increasing physical plants capacity by 200%

Asheville, North Carolina Area

• Responsible for all aspects of operations including physical infrastructure, staffing, training, menu design, scheduling, banking, ordering, and inventories.Achievements:
• Established the venue as a key destination for dining and entertainment in the Central Business District
• Oversaw the design & build of an outdoor patio, balcony and stage increasing usable space by 150%
• Installed a nightly live music program showcasing local and regional talent

Chapel Hill, N.C.

Chapel Hill, N.C.

• Responsible for all aspects of front of house operations including client base management, staffing, training, menu design, scheduling, banking, ordering, and inventories.Achievements:
• Built and managed a team of top service professionals consistently recognized as the regions best
• Winner of the Wine Spectator's Award of Excellence every year of operation
• Invited to present at the James Beard House

Ba, Political Science W/ Minor In Women'S Studies

Activities and Societies: Alpha Tau Omega

Education record

Activities and Societies: Four year Letterman with Varsity Soccer Team. Two year Letterman with Varsity Track Squad. Latin National Honor.