Managing 15 members of staff on a production floor specialising in the manufacture of bespoke cosmetics.Responsible for staff rotas, delegation of tasks on the production line and quality control to ensure client satisfaction.Staff coaching and development is also undertaken by myself along with counselling and disciplinary meetings.Responsibility for recruitment, interviewing and appointment of staff with a direct reporting channel to the CEO.

Managing a team of 20 representatives in financial regulatory compliance for the NatWest contract in Middlesbrough.Coach and develop the team to improve customer experience and influence net promoter scores for the client.

Provide effective management reporting, debt management reporting and all compliance reporting to ensure all audits, targets and Bonus are achieved.Leading a team of 7-10 people both in the field and remotely, currently covering a geographical area inc. Middlesbrough, Redcar & Cleveland, Whitby & ScarboroughManage daily supervision, training and performance outcomes for staff including Customer Experience Managers, Customer Support Managers, & Customer Representatives through strong leadership and best practice to maximise productivity.Work with all Representatives to help develop strong customer connections with company teams and promote long-lasting relationships, also building and maintaining consistent relationships and management practices with employees.Acquire new customers through improved conversion techniques & identified demands and customer trends to bring in new customers and retain existing ones for sustainable profits.Drive & Deliver, Sales, Collections, Customer Recruitment & Marketing.Oversee day-to-day management of all Customers' financial activities and processes including monthly accounts, arrears and debt management.Driving and executing significant changes around regulation and processes significantly with the FCAEnsuring at all times exceptional standards are met, inc. Customer Service, Operational, commercial and compliance inc. all hiring and recruitment, employee motivation and trainingWorking alongside Area manager in all aspects of the Business to ensure we delivered the best results and always lead the team to success. Supporting him in all Performance, Compliance, Admin & Employee Relations issues, inc. Performance management, absence management, mediation, investigations etc. Successfully managed to deliver excellent results, in all Audits, Team Engagement and Customer Satisfaction Surveys, proven Track record of always delivering outstanding Customer Service.

My wife and I ran two busy Cafés, one located in central Stockton, and the other in Billingham Town Centre. We managed four members of staff and provided excellent customer service. Sales increased 3-fold and we achieved a 5 star rating on both cafés from Stockton Council Food Hygiene Inspection Scheme.

I lectured in Anatomy and Physiology, which is part of the exercise and fitness knowledge required for the Gym, Exercise to Music and Pilates courses. I also taught the Gym and Free Weights course and delivered the Training and Fitness component of the BTEC National Certificate.