•Responsible for managing relationships with Nephrologists and dialysis centers in Missouri, Oklahoma and Kansas.•Increased the referral program 48% by developing and implementing new process plans.•Manage inpatient dialysis centers at Via Christi Health, negotiated contracts with providers with a cost savings of $908,000 over five years.•Manage a $2 million budget for the Dialysis Centers at Via Christi Hospital •Accomplished goals of CMS and Joint Commission with no deficiencies.•Developed Spanish educational packets to aid in referral process.•Authored and presented an abstract on the rapid expansion of the transplant program at the National Learning Congress in Dallas, Texas. •Expanding fund raising efforts for the Transplant Institute.•Serve on the Donate Life Committee. •Volunteer in the Wichita community to educate and represent the Transplant Institute.

•Initiated and closed sales on highline vehicles.•Expanded customer base and built professional relationships in order to meet clients’ needs.•Maximized sales by 67% through Ebay and client mailing lists.•Provide exemplary customer service.•Provided excellent productivity & improved processes by establishing benchmarks. •Incorporated team building skills, trained and developed staff.•Implemented tracking system to utilize maximum closing potential.

•Creatd, owned and operated a result-oriented cleaning business that was founded on customer service.•Provided cleaning service to large companies, including Dillons and multiple medical offices.•Identified areas of strength and weakness and implemented changes to control cost to business owners.•Established outside accounts.•Maintained the budget for project development.•Trained and development employees in customer satisfaction and consulting.•Managed 10 employees.

•Managed and collaborate with other departments to reorganize FTE’s while implementing changes allowing better maintained facilities, greater financial accountability and customer satisfaction.•Provided quality control by developing tracking processes.•Responsible for hiring and terminating.•Managed 165 employees and a $1.2 million budget.•Accountable for purchasing outside sales, human resources and project development.•Developed and adapted a hotel service concept for improving customer services.•Implemented strategic planning through cost reduction.