Mark Strange Email & Phone Number

Reporting to the National Account Executive, this position is responsible for ensuring project implementation, customer service excellence and achievement of sales goals through the day-to-day supervision and development of two account coordinators and three account managers. Develops and strengthens client relationships through regular client contact, resulting in customer satisfaction ratings and client retention rates of over 90%.Provides reseller support to win business through… Show more Reporting to the National Account Executive, this position is responsible for ensuring project implementation, customer service excellence and achievement of sales goals through the day-to-day supervision and development of two account coordinators and three account managers. Develops and strengthens client relationships through regular client contact, resulting in customer satisfaction ratings and client retention rates of over 90%.Provides reseller support to win business through completion of RFP’s and proposals and development of contracts.Implemented a new client install which resulted in an unexpected award of $500M in annual drug spend.Facilitated company/client contract agreements which resulted in $40M of new products and $121M in new business in 2010.Provides day-to-day supervision of five team members, including on-going coaching and career development.Provided leadership to strategy teams as part of organization’s business planning process to identify organizational and market strengths and opportunities. Show less

Reporting to the National Account Executive, this position was responsible for execution of projects and providing excellent customer service. Responsible for managing client accounts with annual drug spends in excess of $800M.Drove both client and internal team members to ensure high quality project outcomes that occurred to schedule and budget.

This position was responsible for providing excellent customer service through day-to-day contact with clients. Drove accuracy and quality in all areas of plan administration through regular communications. Acted as a liaison between client and internal clinical, financial, and operational resources to satisfy on-going account service requirements.

this position was responsible for quickly evaluating and resolving all member issues. Coordinated all resolutions to member issues and effectively ensured proper training and resources were available for the Customer Service Department.Participated in numerous focus groups to better enhance Medco systems and training curriculum.

Reporting to the Ledger Director, this position was responsible for assisting with all systems related to the daily operations of IBM’s Accounting and Ledger Departments.Verified proper loading of daily jobs in the Ledger Department. Performed monthly reconciliations for Ledger Warehouse.Assisted customers with questions about Ledger and Ledger Warehouse.Provided customer support regarding questions about queries and reports.Worked extensively with Lotus Notes… Show more Reporting to the Ledger Director, this position was responsible for assisting with all systems related to the daily operations of IBM’s Accounting and Ledger Departments.Verified proper loading of daily jobs in the Ledger Department. Performed monthly reconciliations for Ledger Warehouse.Assisted customers with questions about Ledger and Ledger Warehouse.Provided customer support regarding questions about queries and reports.Worked extensively with Lotus Notes software.Created presentation packages for Ledger’s monthly measurements meetings. Show less

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Science; Bachelor Of Science, Marketing; Marketing Distribution Management

Activities and Societies: BS Marketing and Marketing Distribution Management