Mark Streeter Email & Phone Number

Sydney, Australia

• Part of a 9 Person team working a 6 day (Monday – Saturday) rosta – 7am – 00:30am.• Monitor and control batch processing, escalating issues to support and management as required.• Providing First and Second Level IT Support for HCF Branches and Head Office covering all core business infrastructure and applications, communicating directly with frontline staff, technical support teams and various vendors and outsourced service providers.• Train and mentor staff (HCF batch and infrastructure/applications) and maintaining documentation• Take part in regular meetings to distribute and improve processes and procedures.• Assisted in the move from mainframe batch processing (WHICS) to CIVICA supported New Health batch with Control-M used for file transfers.• Successfully supported the transition from ‘In Office/Branch’ working to ‘Work from Home’ through the majority of the Covid outbreak. This involved heavy workflows for movement of equipment, set-up of remote access applications and investigation of the many technical issues involved therein.

Sydney Cbd

• Monitor and control overnight batch and backups on 8 and 12 Hr shifts and escalate to management and support when applicable. Off-site relevant backup tapes for DR and restore purposes, control Data Centre security and infrastructure.Certified to ITIL Foundation Level.

Sydney, Australia

• Performed day to day Control-M batch Scheduling (job creation, modification and deletion).• Updated batch for Public Holidays and Weekend infrastructure changes.• Represented the group and attended meetings to liaise with business account teams.• Helped form standards and procedures for both Scheduling and Ops duties.• Assisted in prompt response to general technical queries and problems.• Streamlined and improved the process by which batch was managed for weekend infrastructure changes, enhancing both reliability and communication, as well as response time for genuine ‘last minute’ requests.• Received Macquarie I.T. Dept. Award for Client Service.• Chosen by management to be Operations contributor to a collaborative and information providing panel, looking at the possibilities of ‘smart-sourcing’ to India or Philippines.

Sydney, Australia

• Supervise and control a shift of 2-3 people, performing batch processing, infrastructure monitoring and backup checking tasks using Unix Control-M for batch, Netware and NT platforms for misc. financial apps.• After Hours Help Desk• Restoration of data for Arcserve and Networker/Legato• Managed Physical Security for CBD and Remote Data-Centres.• Managed 3rd party vendors e.g. Databank and Global Switch.• Software Roll-out world-wide.• Successfully managed and performed split-shift working between Rhodes and CBD in setting up an offsite data centre. This also prepared processes and procedures for joint Sydney/Manila operations.• Trained and mentored Sydney and Manila Sysops staff (permanent/contractor) and continued coaching after Manila took over all shift operations work.• Assisted the passage of batch processing when Macquarie purchased part of ING’s Asian group. Over the medium term, this almost doubled the on-shift workload, but bridged the ‘capability gap’ until specialist teams in HK and Singapore could be set-up and trained.

Bondi Junction

Controlled and monitored mainframe batch for different clients, as part of a 6 man team on 12 hr shifts, escalating issues promptly to support and management as appropriate.Represented Ops in off-site meetings with clients attended by the C.S.C. Service Delivery Manager (together with Ops Support) that addressed issues and potential problems.

West Pennant Hills

Responsibility for MBL mainframe batch processing, including the highly sensitive foreign exchange system.Part of the shift operations team that enabled the Macquarie Mainframe to be smoothly transitioned across to IBM GSA to become one of their ‘Flag-ship’ outsourced clients.Frequent interaction with both IBM and Macquarie support staff, most notably the brokers and FX dealers on MBL’s trading floor. On occasion, running 3 separate control-m clients, MBL, MLC and Victorian Power Utilities.Part of a 30 man team, working 12 hour shifts.

Camperdown

North Sydney

London/Stevenage, United Kingdom

Stevenage, United Kingdom

Norwich, United Kingdom