Asked to support a short term project. A very enjoyable cross-functional PMO role (secondment) overseeing business transformation and managing teams through change.

Working on global projects in our market leading European Sales Education & Enablement team.Quite simply, as I put it, 'helping to make our service, individuals and teams better today than they were yesterday'.Previous roles since 2012: Sales and Account Management.Developing revenue streams of +£15m pa.

Part of the Daily Mail & General Trust Group:Here I had the responsibility for account management, distribution and sales of +30 national titles from four different publisher clients.Role involved client relationship management, analysing retail data to connect trends, driving sales improvements, managing the supply chain, producing retail trade marketing plans, demand planning, and negotiating listings, promotions and shelf space with multiple Grocery and Convenience accounts… Show more Part of the Daily Mail & General Trust Group:Here I had the responsibility for account management, distribution and sales of +30 national titles from four different publisher clients.Role involved client relationship management, analysing retail data to connect trends, driving sales improvements, managing the supply chain, producing retail trade marketing plans, demand planning, and negotiating listings, promotions and shelf space with multiple Grocery and Convenience accounts Tescos, Sainsbury’s, Morrisons, M&S, ASDA etc.Project management and motivation of cross-functional teams to ensure effective delivery of these activities. Show less

Part of the Daily Mail & General Trust Group:Having full responsibility for recruitment, training, coaching and the leadership of a team of 14.Member of the senior management team with both strategic and operational responsibility for sales, operations and marketing - Full accountability for minimum revenues of £2.4m (RSV) and profits in excess of £1.6m (Net).

Responsibilities included: Leading and developing operational teams to ensure consistent on-time delivery for a portfolio of titles. This was achieved by reviewing press times, vehicle arrival times and route planning. Monitoring and development of customer service and in house subscription bureau by implementing measurement systems to capture telephone call volumes and segregating them into call types. By introducing KPI’s and increasing open communication with delivery… Show more Responsibilities included: Leading and developing operational teams to ensure consistent on-time delivery for a portfolio of titles. This was achieved by reviewing press times, vehicle arrival times and route planning. Monitoring and development of customer service and in house subscription bureau by implementing measurement systems to capture telephone call volumes and segregating them into call types. By introducing KPI’s and increasing open communication with delivery agencies and subscribers, subscription retention rate was increased by 10% and bad debt reduced by approximately 1%. Show less

An account management role, key clients include The British Red Cross, NSPCC, Financial Times, Wall Street Journal. Core role responsibilities included the management of a 150 seat CRM call centre, relationship management & people management.

A client facing relationship management role.Major clients being the Financial Times and Wall Street Journal. Here I recruited and set up a CRM call centre handling inbound calls from Financial Times & Wall Street Journal readers.I managed the training, coaching & growth of the team in line with budgets and reader levels.

A client facing relationship management role.Key accounts being representatives from all leading national newspapers. Responsible for managing people, sales and distribution from wholesale to through to the retail trade.