My background with Grainger includes 4yrs as a Cross-Reference Specialist. In this role, I was responsible for assisting the Grainger sales team with product cross referencing and onsite data collection. My objective was to provide quality product crosses to help our sellers and onsite services teams win over business from our competition. I worked offsite projects from home and also traveled to customer locations and worked onsite directly with our customer. When onsite, I collected all inventory data, provided best matches to Grainger products, and provided a formal file for the account manager to present and review with our customer. I spent 13yrs as a Customer Relations Specialist supporting corporate customers such as Honeywell, Wal-Mart, Waste Management, Ford and GM. Also during that time I led a team of 10 in Chicago who supported DSSI and JCI, and was also the lead for the Honeywell Team here in Farmington Hills, MI. I've been in Sales Support now doing Cross Referencing since July of 2012. During my 1st 5yrs I was the Grainger inside contact for GM Parma in Ohio, responsible for managing a 1.5 million dollar account. When needed, I went onsite where we had a Grainger office in the purchasing department within the plant. There I helped drive sales by assisting GM employees with ordering supplies and ensuring orders were expedited and delivered when needed. I worked with the crib attendants when product concerns arrised or inventory levels were diminishing. I also worked with GM's receiving department to ensure all PO's were delivered and received.
Listed skills include Sales Process, Direct Sales, Building Customer Relations, Customer Retention, and 10 others.
