Sale of New & Pre-owned vehicles, hiring of staff, training of staff, tracking of inbound sales leads, training staff on proper phone solicitation, inventory control, report generation, completing the financial process,tracking contracts in transit, purchasing and appraising used vehicles, and securing enterprise business.

My responsibilities included, sales of new and used Volkswagen's, hiring of sales staff, training of sales staff, tracking of inbound sales leads, training staff on proper phone solicitation, inventory control, report generation, completing the financial process, tracking contracts in transit, purchasing and appraising used vehicles, coordinating large commercial purchases, staff scheduling. Selected Achievements:Increased volume by over 30% in an over saturated market Market share increased by over 5%Trained 7 new salespeople, 4 of the 7 became salesmen of the month Gross profits exceeded company goals & expectations in all areas Streamlined the sales process, 4 hour average to under 3Led the entire company in outbound phone solicitation Appointment shown effort became the new benchmark

My duties included, hiring, training, CRM implementation and training, scheduling, advertising, marketing, inventory control, appraising used vehicles for purchase, report generation, and all aspects of customer service.

Was responsible for all aspects of opening the Trucks Only location on Bell Road. My duties included, staffing the location with over 15 employees, all internet related services including dealertrack, Carfax, karpower, lead generating sources, etc. I was also responsible for signage, advertising, merchandising, finance and insurance forms, printers, fax machines, telephones, utilities, employee scheduling, inventory, all internet equipment for the business to function, as well as obtaining our sales goal of 60 units our first month at $4400 average gross profit per unit. I created an internet and commercial departments. The commercial department, within 10 days of opening, negotiated a contract with the City of Phoenix to purchase over 10 units per month for an indefinite amount of time. Selected Achievements:Sold 65 units in the pilot month Averaged over $4400 gross profit per unit Assembled two sales teams of 5 salespeople each Created an Internet department staffed with 3 salespeople Created a Commercial Fleet department staffed with 2 salespeople Dealt with all aspects of a small business operation

My primary duties were to negotiate contract terms with financial lenders, hiring of finance staff, training of finance staff, selling service contracts, selling gap insurance, selling aftermarket products, report generation, and securing contracts in transit.

United Nissan placed 6th nationally in volume for 2008 and 1st in the State of Nevada. Customer service scores remained above zone, district, and national levels. Focused on repeat and referral business to achieve greater market share in a time of market contraction. Emphasized greater involvement with staff in the business development center to increase and achieve sales goals. Increased and maximized gross profit through constant training of the sales force. Reorganized sales teams to benefit from experienced staff. Successfully stabilized the sales staff to eliminate costly turnover. Oversaw all sales and business development functions of over 85 employees, including new product rollouts, customer relationship development, contract negotiations, and inventory fulfillment. Held daily, weekly, and monthly budget, volume and gross tracking meetings. Provided cross-functional team training, coaching, and mentoring. Directed networking of departmental managers and experienced associates throughout the company. Designed, implemented, and adjusted various sales compensation to achieve volume and gross maximization, with a direct focus on customer service. Selected Achievements:Instituted team members accountability resulting in 150% gross profit increase Met or exceeded all goals throughout tenure, in the midst of economic turmoilDeveloped strong, sustainable relationships with lending institutions which had been strained due to severe delinquencies and losses Exceeded market share goals set by Nissan

Responsible for the entire sales operations of the dealership. Managed over 80 employees.

Thorobred Chevrolet is a leading franchised dealer, with focus on customer retention and profitability. I managed 6 finance managers and two finance assistants. Through cooperation with the sales management team, market share, subprime business, volume, and gross profit all increased beyond levels the dealer principal thought were unattainable. The finance department increased the average profit per unit from $650 to over $1625. Service contract penetration increased from 35% to over 75%, GAP penetration increased from 30% to over 70%. These levels were maintained throughout my tenure as finance director. We developed and implemented strategic plans to market service contracts and other aftermarket products to current and previous customer base. Trained sales force on proper techniques in the presentation of forms and finance products. Maintained contracts in transit levels less than, $300,000 at all times. Successfully exceeded zone, regional, and national Chevrolet Customer Satisfaction levels. Achieved compensation levels set by the dealer principal. Selected Achievements:Finance team consistently ranked in top 3 in VT/AIG finance rankings for 24 consecutive months Improved finance gross profit from $190,000 to over $450,000 per month Increased net to gross from 60% to over 80%