Mark Stumpner Email & Phone Number

Provide support for Liberty Mutual's Risk Management customer facing application. Customer support includes loss data management and claim reporting, development and delivery of system and conceptual training, as well as extensive research into customer information requests for some of Liberty Mutual's largest national market customers.

Supervised the Business Markets Rating units for the Property, General Liability, Auto, and Worker’s Compensation lines of business. Duties include; writing & communicating performance reviews, workflow analysis, workload coordination, workload forecasting, staffing recommendations, implementing process improvements, and project management. This includes.

Responsible for individual and classroom training on various insurance lines of business including the system applications used to process those policies. Conducted training classes both internally within the Rating Department as well as externally with outside brokers within their offices. Included with the training was the development of training.