Mark Sutton Email & Phone Number

London, Gb

Executive director responsible for transforming technology at the Care Quality Commission; creating a digitally enabled workforce and developing an intelligence-led approach to regulation.Responsible for developing and delivering the future digital capabilities of the organisation:- transforming office technology to help our largely mobile workforce be as efficient as possible- delivering enhanced customer experiences that help the public access our data and findings in the most accessible way- improving our digital engagement with providers to help make the process of regulation easier and more efficient for all

London, Gb

Created the future technology architecture vision and leading a Digital Transformation across the organisation to deliver exceptional digital customer experiences, improving the simplicity and ease of use of our systems, generating significant efficiencies and using data to respond to customer need in a changing environment.Developing state of the art systems to support teachers in their development, including progression management and ground-breaking blended on-line learning solutions. Delivering sophisticated bespoke online systems to give a personalised and simplified experience to a diverse set of audiences. Delivering collaborative community solutions to enable our communities to connect and collaborate digitally in support of schools.Implementing a Salesforce transformation to manage both our customer relationship management needs and a sophisticated business process system, including automation, workflow and integration with our internal systems.I've built a high-performing team of internal experts and external suppliers to deliver a transformation to core IT service provision including a resilient cloud based infrastructure, SharePoint implementation, highly performant Wifi, unified communications, VC and integrated meeting rooms, regional office infrastructure overhaul, ISO 27001, ISO 22301, cyberessentials plus accreditations and GDPR compliance; delivering all with significant improvements and generating cost efficiencies and savings.Technology implementations include, Drupal 8, Salesforce, Skype for Business, VIA Unified Communications, Freshservice ITSM, Salesforce Marketing Cloud, Wrike, Microsoft Power BI, eComms, EdX and Docusign digital contract signatures.

London, Gb

Responsibility for the £14m annual operational infrastructure services that support the bureau processing of policy and claims in the London Insurance market and also managing the £2m of annual project change

Apsley, Hemel Hempstead, England, Gb

Responsibility for the 24/7 technology operation and strategic development of the IT function across all 400 Mothercare and Early Learning Centre retail stores. This responsibility included the back-office IT function that supports both the UK business operation and its International franchisees, including systems providing management information, finance, production planning, merchandise management, warehouse and transactional web sites.

New York, Ny, Us

Management of the centralisation and remediation of the IT infrastructure across all business units in Europe, Middle East and Africa; responsible for infrastructure services to 50 countries from Dublin across to Dubai and from Moscow down to Johannesburg. The scope of the role includes all infrastructure technology from server hosting down to the desktop, including voice and both local and wide area networks.

London, Gb

I delivered significant infrastructure and application change by leading an internal team of 26 IT professionals and key external suppliers of software and hosting services. I transformed the IT operation to introduce stability while managing a complex set of application changes to allow the business to achieve its growth needs. I managed Java/SQL Server electronic trading system implementations to allow the Exchange to fight off competitive threats and the introduction of new Market Data and Management information systems to deliver functionality improvements to its customers.

P&L responsibility for Xchanging’s 150 external Hosting services customers, including London Market Insurance and Payroll customers.

Mba

Economics, Economics