Mark Sutton

Mark Sutton Email and Phone Number

Chief Digital Officer at Care Quality Commission @ Care Quality Commission
Mark Sutton's Location
Greater London, England, United Kingdom, United Kingdom
Mark Sutton's Contact Details
About Mark Sutton

As Chief Digital and Data Officer, I have been at the helm of the Care Quality Commission's digital and data strategy. My focus has been on revolutionising our technology and data capability to empower our colleagues and reimagine services. My team has transformed how we engage with the public and providers, enhancing user experiences and streamlining regulatory processes. I've empowered a mobile workforce with cutting-edge modern workplace technology, ensuring efficiency and accessibility in our services.I've been proud to support our Disability Equality Network as executive sponsor and have led significant improvements in empowering our disabled colleagues through radical process change and innovation in technology.Previously, as Director of Technology at Teach First, I spearheaded a digital transformation that simplified systems, enriched digital customer experiences, and harnessed data to support growth. I developed advanced online solutions that supported teacher development and fostered community connections.

Mark Sutton's Current Company Details
Care Quality Commission

Care Quality Commission

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Chief Digital Officer at Care Quality Commission
Mark Sutton Work Experience Details
  • Care Quality Commission
    Chief Digital And Data Officer
    Care Quality Commission Apr 2019 - Present
    London, Gb
    Executive director responsible for transforming technology at the Care Quality Commission; creating a digitally enabled workforce and developing an intelligence-led approach to regulation.Responsible for developing and delivering the future digital capabilities of the organisation:- transforming office technology to help our largely mobile workforce be as efficient as possible- delivering enhanced customer experiences that help the public access our data and findings in the most accessible way- improving our digital engagement with providers to help make the process of regulation easier and more efficient for all
  • Teach First
    Director Of Technology
    Teach First Jan 2015 - Mar 2019
    London, Gb
    Created the future technology architecture vision and leading a Digital Transformation across the organisation to deliver exceptional digital customer experiences, improving the simplicity and ease of use of our systems, generating significant efficiencies and using data to respond to customer need in a changing environment.Developing state of the art systems to support teachers in their development, including progression management and ground-breaking blended on-line learning solutions. Delivering sophisticated bespoke online systems to give a personalised and simplified experience to a diverse set of audiences. Delivering collaborative community solutions to enable our communities to connect and collaborate digitally in support of schools.Implementing a Salesforce transformation to manage both our customer relationship management needs and a sophisticated business process system, including automation, workflow and integration with our internal systems.I've built a high-performing team of internal experts and external suppliers to deliver a transformation to core IT service provision including a resilient cloud based infrastructure, SharePoint implementation, highly performant Wifi, unified communications, VC and integrated meeting rooms, regional office infrastructure overhaul, ISO 27001, ISO 22301, cyberessentials plus accreditations and GDPR compliance; delivering all with significant improvements and generating cost efficiencies and savings.Technology implementations include, Drupal 8, Salesforce, Skype for Business, VIA Unified Communications, Freshservice ITSM, Salesforce Marketing Cloud, Wrike, Microsoft Power BI, eComms, EdX and Docusign digital contract signatures.
  • Xchanging
    Account Director
    Xchanging Jan 2012 - Dec 2014
    London, Gb
    Responsibility for the £14m annual operational infrastructure services that support the bureau processing of policy and claims in the London Insurance market and also managing the £2m of annual project change
  • Mothercare
    Director Of It
    Mothercare Aug 2010 - Oct 2011
    Apsley, Hemel Hempstead, England, Gb
    Responsibility for the 24/7 technology operation and strategic development of the IT function across all 400 Mothercare and Early Learning Centre retail stores. This responsibility included the back-office IT function that supports both the UK business operation and its International franchisees, including systems providing management information, finance, production planning, merchandise management, warehouse and transactional web sites.
  • Aig
    Chief Operating Officer
    Aig Feb 2008 - Aug 2010
    New York, Ny, Us
    Management of the centralisation and remediation of the IT infrastructure across all business units in Europe, Middle East and Africa; responsible for infrastructure services to 50 countries from Dublin across to Dubai and from Moscow down to Johannesburg. The scope of the role includes all infrastructure technology from server hosting down to the desktop, including voice and both local and wide area networks.
  • London Metal Exchange
    It Director
    London Metal Exchange 2005 - 2008
    London, Gb
    I delivered significant infrastructure and application change by leading an internal team of 26 IT professionals and key external suppliers of software and hosting services. I transformed the IT operation to introduce stability while managing a complex set of application changes to allow the business to achieve its growth needs. I managed Java/SQL Server electronic trading system implementations to allow the Exchange to fight off competitive threats and the introduction of new Market Data and Management information systems to deliver functionality improvements to its customers.
  • Xchanging Ltd
    Customer Services Manager
    Xchanging Ltd 2000 - 2005
    P&L responsibility for Xchanging’s 150 external Hosting services customers, including London Market Insurance and Payroll customers.
  • Rebus
    Customer Services Manager
    Rebus 1996 - 2005
  • Datasure
    Software Developer
    Datasure 1991 - 1996

Mark Sutton Skills

It Strategy It Management Itil Management Outsourcing Vendor Management Strategy Business Analysis Data Center Change Management Leadership It Service Management Business Process Improvement Service Delivery Stakeholder Management Project Management Operations Management Business Transformation Project Delivery Infrastructure Management Integration Disaster Recovery Program Management Infrastructure Budgets Information Technology

Mark Sutton Education Details

  • Durham University
    Durham University
    Mba
  • University Of Bristol
    University Of Bristol
    Economics

Frequently Asked Questions about Mark Sutton

What company does Mark Sutton work for?

Mark Sutton works for Care Quality Commission

What is Mark Sutton's role at the current company?

Mark Sutton's current role is Chief Digital Officer at Care Quality Commission.

What is Mark Sutton's email address?

Mark Sutton's email address is ma****@****lme.com

What is Mark Sutton's direct phone number?

Mark Sutton's direct phone number is +4484488*****

What schools did Mark Sutton attend?

Mark Sutton attended Durham University, University Of Bristol.

What skills is Mark Sutton known for?

Mark Sutton has skills like It Strategy, It Management, Itil, Management, Outsourcing, Vendor Management, Strategy, Business Analysis, Data Center, Change Management, Leadership, It Service Management.

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